STR MGMT/e-COMMERCE SUPERVISOR 861

Responsibilities

• Ensure the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the online shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Aid in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner.
• Determine appropriate substitutions in the event of an out-of-stock situation.
• Follow processes for streamlining collection of orders, products, checkouts and delivery.
• Report inventory issues such as out-of-stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for e-Commerce department.
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.
• Report all issues with item shelf allocation to division KOMPASS team.
• Maintain control of expenses for the department.
• Ensure preventative maintenance is being performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a reasonable, non-confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Minimum High School Diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organization skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to stand for extended periods of time and/or walk constantly.
• Ability to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Excellent oral/written communication skills.
• Strong leadership skills.