STR MGMT/e-COMMERCE SUPERVISOR

Responsibilities

• Ensure the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the online shopping department.
• Create schedules according to guidelines and develop associates to meet productivity standards.
• Confirm associates are following local, state, and federal laws and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead the team in planning, implementing, and executing e-Commerce initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Analyze and respond to the competitive landscape.
• Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
• Determine appropriate substitutions in case of an out-of-stock situation.
• Streamline collection of orders, products, checkouts, and deliveries.
• Report inventory issues such as out-of-stock items to department heads.
• Troubleshoot equipment and devices for the e-Commerce department.
• Provide feedback to store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans/programs.
• Maintain inventory levels and ensure preventative maintenance is performed on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• High School Diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organization skills.
• Able to lift up to 25 pounds frequently and up to 50 pounds several times per day.
• Able to stand for extended periods of time and/or walk constantly.
• Able to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Excellent oral/written communication skills.
• Strong leadership skills.

About Us

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho, and Alaska. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Fred Meyer family!

What You’ll Receive From Us

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.