STR MGMT/e-COMMERCE SUPERVISOR

Responsibilities

• Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets.
• Responsible for staffing the department and developing associates to achieve desired results.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

• High School Diploma or GED
• Proven supervisory experience
• Prior experience in the selection and hiring process
• Strong organization skills
• Able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
• Able to stand for extended periods of time and/or walk constantly
• Able to stoop, kneel, or crouch several times per hour
• Proficient in Microsoft Office
• Excellent oral/written communication skills
• Strong leadership skills

Desired

• Bachelor's Degree
• Experience with and knowledge of Point of Sale (POS)
• Interview, select and hire candidates to staff the on-line shopping department
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce's initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute best practices to determine appropriate substitutions in the event of an out of stock
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Report all issues with item shelf allocation to division KOMPASS team
• Maintain control of expenses for the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Able to work cooperatively in high paced and sometimes stressful environment
• Able to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Able to act with honesty and integrity regarding customer and business information
• Able to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults