STR MGMT/e-COMMERCE SUPERVISOR

Responsibilities

• Ensure the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the online shopping department.
• Meet the demands of product flow and create schedules according to guidelines.
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals.
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in the planning, implementation and execution of e-Commerce’s initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Aid in the analysis and response to the competitive landscape.
• Ensure orders are filled with products requested or comparable substitutes in a timely and effective manner.
• Determine appropriate substitutions in the event of an out-of-stock situation.
• Execute best practices to streamline collection of orders, products, checkouts and delivery.
• Report inventory issues such as out-of-stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for e-Commerce department.
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs.
• Monitor and control expenses for the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Able to work cooperatively in high-paced and sometimes stressful environments.
• Able to manage conflict in a reasonable, non-confrontational and cooperative manner.
• Able to act with honesty and integrity regarding customer and business information.
• Able to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Minimum High School Diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organization skills.
• Able to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Able to stand for extended periods of time and/or walk constantly.
• Able to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Excellent oral/written communication skills.
• Strong leadership skills.

About the Role

Fry’s Food Stores, based in Arizona, merged with The Kroger Company in 1983. Today, we serve Fry’s customers in over 120 stores throughout Arizona. As part of the Kroger family of companies, we take pride in creating amazing experiences for our customers, communities, and each other, with food at the heart of it all. We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fry’s family!

What You’ll Receive From Us: The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!