StorQuest Assistant Store Manager-Floater

How You’ll Make a Difference

You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. Individual stories, locations, and experiences may change over time, but the expectation to deliver an amazing guest experience is timeless.

How You’ll Thrive

• Assist with responsibilities across four-six different store locations.
• Assist William Warren Properties’ customers during some of their most challenging times.
• Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
• Become a subject matter expert on self-storage while being able to explain it all to our customers.
• Manage all aspects of the rental process including:
• Converting a sale
• Taking payments
• Selling merchandise
• Offering insurance
• Assists customers with truck rentals at some locations
• Participate in collecting past-due accounts
• Guiding WWP customers on their awesome journey
• Manage operational activities such as:
• Inspecting the stores daily including lock checks
• Maintaining an impeccable facility
• Performing minor maintenance and custodial duties; cleaning vacated units on a timely basis
• Contact vendors when applicable for routine maintenance repairs
• Accurately handling cash, balancing receipts, posting payments and processing bank deposits timely
• Going to the post office and bank as necessary
• Reconciling petty cash

About YOU

• Preferred 1+ years in Customer Service/Sales experience
• Tech Savvy is a plus
• Experience in Cash Handling required
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred

Physical Demands and Work Environment

• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to work weekends as needed or required
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
• Ability to communicate in written and verbal format frequently

Additional Perks for eligible employees

• Medical, Dental and Vision
• 401(k) with Matching Contributions
• Paid Time Off (PTO)
• Holiday Perks
• Performance-based Bonus
• Team-building Events & Activities
• Employee Assistance Program
• Pet Insurance

Equal Employment Opportunity

WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status.