StorQuest Assistant Store Manager-Floater
About the role
When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As part of the William Warren Group (WWG), StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. The Assistant Store Manager is the first-line representative to WWP customers in the Store Manager’s absence. This position may be either full or part-time and may be assigned to multiple sites to provide support or fill in when a manager is off duty. The Assistant Manager is responsible for maintaining the daily operations of a site, assisting with revenue, delinquency management, occupancy, cleanliness standards, and customer service.
Responsibilities
- Assist guests during challenging times by creating and providing exceptional guest experiences.
- Manage all aspects of the rental process, including:
- Converting sales
- Taking payments
- Selling merchandise
- Offering insurance
- Assisting with truck rentals at some locations
- Participating in collecting past-due accounts
- Guiding customers through their self-storage journey
- Manage operational activities, such as:
- Inspecting stores daily, including lock checks
- Maintaining an impeccable facility
- Performing minor maintenance and custodial duties, including cleaning vacated units
- Contacting vendors for routine maintenance repairs
- Accurately handling cash, balancing receipts, posting payments, and processing bank deposits
- Going to the post office and bank as necessary
- Reconciling petty cash
- Assist with responsibilities across four to six different store locations.
- Actively listen to customers to understand their unique situations and recommend solutions that meet or exceed their needs.
- Become a subject-matter expert on self-storage and explain it clearly to customers.
Requirements
- Preferred 1+ years in customer service or sales experience.
- Tech-savvy is a plus.
- Experience in cash handling required.
- Must be available on weekends.
- Passion for guest service and sales.
- Ability to work as part of a team to support and motivate others in a collaborative environment.
- Strong belief that no customer interaction is unimportant; every experience is valuable.
- Positive, outgoing personality.
- Insatiable appetite to learn new things.
- Strong accountability, work ethic, and enthusiasm for teamwork.
- Experience in the retail or service industry preferred.
Physical Demands and Work Environment
- Ability to walk, bend, stand, and stoop frequently.
- Ability to lift up to 35 lbs. frequently.
- Ability to push up to 50 lbs. frequently.
- Ability to lift above head frequently.
- Ability to work weekends as needed or required.
- Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
- Ability to communicate in written and verbal format frequently.
- Regular and consistent attendance at the assigned location is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and to speak and hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and smell. Specific vision abilities required by this job include close vision, distance vision, and color vision.
Pay
$19.00 - $21.00 per hour + competitive bonus potential.
Benefits
For eligible employees:
- Medical, dental, and vision coverage
- 401(k) with matching contributions
- Paid Time Off (PTO)
- Holiday perks
- Performance-based bonus
- Team-building events and activities
- Employee Assistance Program
- Pet insurance