StorQuest Assistant Store Manager-Floater

About the role

The Assistant Store Manager is the first-line representative to the William Warren Properties customers in the Store Manager's absence. This position is responsible for maintaining the daily operations of a site.

Responsibilities

• Assist with responsibilities across four-six different store locations.
• Assist William Warren Properties' customers during some of their most challenging times.
• Actively listen to customers to understand their unique situation and recommend solutions that meet/exceed their needs and expectations based on your expertise.
• Become a subject matter expert on self-storage while being able to explain it all to our customers.
• Manage all aspects of the rental process including: Converting a sale, taking payments, selling merchandise, offering insurance, assisting customers with truck rentals at some locations, participating in collecting past-due accounts, guiding WWP customers on their awesome journey.
• Manage operational activities such as: Inspecting the stores daily including lock checks, maintaining an impeccable facility, performing minor maintenance and custodial duties; cleaning vacated units on a timely basis, contacting vendors when applicable for routine maintenance repairs, accurately handling cash, balancing receipts, processing bank deposits timely, going to the post office and bank as necessary, reconciling petty cash.

Qualifications

• Preferred 1+ years in Customer Service/Sales experience
• Tech Savvy is a plus
• Experience in Cash Handling required
• Must be available on weekends
• A huge passion for guest service and sales
• The ability to be a part of a team to help support and motivate as needed to ensure a collaborative and positive work environment
• The mentality that there are no spare customers, every experience is as valuable as the next
• A positive, outgoing personality
• An insatiable appetite to learn new things
• Strong accountability combined with strong work ethic and enthusiasm for teamwork
• Experience working in the retail or service industry preferred

Physical Demands And Work Environment

• Ability to walk, bend, stand, and stoop frequently
• Ability to lift up to 35 lbs. frequently
• Ability to push up to 50 lbs. frequently
• Ability to lift above head frequently
• Ability to work weekends as needed or required
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
• Ability to communicate in written and verbal format frequently