StorQuest Assistant Store Manager-Floater
When you join the StorQuest Self Storage family, you’re tapping into the power of a different kind of brand. As William Warren Group (WWG) companies, StorQuest and William Warren Properties (WWP) seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place.
About the role
You’ll have the opportunity to assist guests during some of their most challenging times. You will be called on to make a difference by creating and providing exceptional guest experiences. The Assistant Store Manager is the first-line representative to William Warren Properties customers in the Store Manager’s absence. This position may be either full or part-time and may also be assigned to multiple sites to provide support or fill in when a manager is off duty. The Assistant Manager is responsible for maintaining the daily operations of a site and provides assistance to the Store Manager with revenue, delinquency management, occupancy, maintaining cleanliness standards, and customer service as required.
Responsibilities
- Assist with responsibilities across four to six different store locations.
- Assist William Warren Properties’ customers during challenging times by actively listening to understand their unique situation and recommend solutions that meet or exceed their needs and expectations.
- Become a subject matter expert on self-storage and explain it to customers.
- Manage all aspects of the rental process including:
- Converting a sale
- Taking payments
- Selling merchandise
- Offering insurance
- Assisting customers with truck rentals at some locations
- Participating in collecting past-due accounts
- Guiding customers on their journey
- Manage operational activities such as:
- Inspecting the stores daily including lock checks
- Maintaining an impeccable facility
- Performing minor maintenance and custodial duties; cleaning vacated units on a timely basis
- Contacting vendors for routine maintenance repairs
- Accurately handling cash, balancing receipts, posting payments, and processing bank deposits timely
- Going to the post office and bank as necessary
- Reconciling petty cash
Requirements
- Preferred 1+ years in customer service/sales experience
- Tech-savvy is a plus
- Experience in cash handling required
- Must be available on weekends
- A passion for guest service and sales
- Ability to work as part of a team to support and motivate others, ensuring a collaborative and positive work environment
- Mentality that there are no spare customers; every experience is valuable
- Positive, outgoing personality
- Insatiable appetite to learn new things
- Strong accountability combined with a strong work ethic and enthusiasm for teamwork
- Experience working in the retail or service industry preferred
Physical Demands and Work Environment
- Ability to walk, bend, stand, and stoop frequently
- Ability to lift up to 35 lbs. frequently
- Ability to push up to 50 lbs. frequently
- Ability to lift above head frequently
- Ability to work weekends as needed or required
- Ability to operate tools and maintenance equipment using manual dexterity of hands and arms
- Ability to communicate in written and verbal format frequently
- Regularly required to use hands to finger, handle, or feel and to speak and hear
- Frequently required to stand, walk, sit, and reach with hands and arms
- Occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell
- Must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds
- Specific vision abilities required include close vision, distance vision, and color vision
- Regular and consistent attendance at the assigned location is required
Pay
$19.00 - $21.00 per hour + competitive bonus potential
Benefits
- Medical, Dental, and Vision
- 401(k) with matching contributions
- Paid Time Off (PTO)
- Holiday perks
- Performance-based bonus
- Team-building events and activities
- Employee Assistance Program
- Pet Insurance