StorQuest Assistant Store Manager

About the role

The Assistant Store Manager at StorQuest Self Storage assists guests during challenging times, manages daily operations, and supports the Store Manager in various responsibilities.

Responsibilities

• Assist guests with challenging situations and provide solutions that meet or exceed their needs and expectations.
• Manage the rental process including converting sales, taking payments, selling merchandise, offering insurance, and guiding customers on truck rentals.
• Collect past-due accounts and maintain cleanliness standards.
• Maintain and inspect the store daily, including lock checks, and perform minor maintenance and custodial duties.
• Contact vendors for routine maintenance repairs and accurately handle cash, balance receipts, process payments, and manage bank deposits.
• Support the Store Manager with revenue, delinquency management, and other operational activities.

Requirements

• 1+ years of experience in Customer Service/Sales.
• Tech-savvy.
• Experience in cash handling.
• A passion for guest service and sales.
• The ability to work weekends.
• A positive, outgoing personality.
• An insatiable appetite to learn new things.
• A strong work ethic and enthusiasm for teamwork.
• Experience in the retail or service industry is a plus.

Qualifications

• Ability to walk, bend, stand, stoop, lift up to 35 lbs., and push up to 50 lbs.
• Regular and consistent attendance at the assigned location.

Skills

• Active listening and problem-solving skills.
• Customer service and sales experience.
• Technical proficiency.
• Physical stamina and strength.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) with matching contributions.
• Paid Time Off (PTO).
• Holiday Perks.
• Performance-based bonus.
• Team-building events and activities.
• Employee Assistance Program.
• Pet Insurance.

Pay

$20.00 - $22.00 per hour + Bonus Potential.

Schedule

Regular weekend availability is required or expected.