Store Visual Manager-Michigan Avenue

About the Role

As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. Together with your store team, you will use your trend awareness to secure visual and commercial curation implementation according to the visual and commercial guidelines to actively drive sales in your store. You lead, coach, and develop a strong Visual Merchandiser team through upskilling to secure a sustainable Visual Merchandiser talent pipeline within your store.

Responsibilities

• Customer Sales & Profit
  • Contribute to the total OMNI customer experience in your store by following up on the visual and commercial curation according to guidelines (indirect).
  • Represent yourself and the H&M brand positively during customer interactions (direct).
  • Set, implement, and follow up on store visual and commercial goals with the Store Manager, Area Visual Manager, and Store teams.
  • Lead your VM team to organize, plan, and prioritize workload according to the store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager.
  • Launch and sign off the latest global campaigns and sale activities on time according to H&M Brand Standards with the Store Management team and Area Visual Manager.
  • Ensure good garment care, stock levels, and provide input on allocation to Store Management and Area teams.
  • Perform sales report (KPIs) follow-up, identify, and prioritize visual and commercial opportunities with the Store Management team.
  • Ensure your VM team creates efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with the Store Management team.
  • Follow up on all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store Management team.
• Fashion & Trend Awareness
  • Keep up to date with the fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.
  • Coach and develop your VM team to plan time for fashion and trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance the shopping experience in-store.
• Team & Development
  • Lead, inspire, and educate your store team, keeping them up to date with seasonal changes, fashion trends, relevant visual and commercial information, in-store communication, including price perception.
  • Coach and develop the visual and commercial skills for the VM and Store teams to secure high-quality product and commercial presentation according to guidelines.
  • Support and develop daily routines and best practices for your Store team to always ensure a consistent level of visual and commercial standards while maintaining customer service engagement.
  • Responsible for recruiting, onboarding, performance management, upskilling, and development for talents and new colleagues with the Store Manager and Area Team.
  • Complete talent management and succession planning in your store for future talents to support business needs.
  • Organize, provide, and carry out the visual and commercial upskilling for you and your colleagues.
  • Ensure Store teams complete Visual Competences and Commercial 4 All trainings based on Regional and Sales Market learning and development goals.
  • Support Sales Market and Area teams with talents for expansion (store projects) needs.
• Visual & Commercial Execution
  • Responsible for the visual, commercial, and styling curation in the store based on the commercial calendar, allocation, store activation plan, and trends according to visual and commercial guidelines.
  • Coach and follow up that your VM team carries out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure the VM team creates clear trends and stories according to inspiration from the visual and commercial guidelines.
  • Ensure your VM team secures window and styling execution according to visual and commercial guidelines to create an inspirational and commercial customer experience.
  • Ensure your VM team maintains a good customer flow by maintaining a commercial layout and fixtures to secure the best trend story placement.
  • Ensure the VM and Store team executes a strong balance and maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements.
  • In collaboration with Facilities Management, ensure all lighting is working correctly, aimed to highlight products and display forms in windows and throughout the store.
  • Maintain and care for all display forms and interior material (fixtures and fittings) with sustainability in mind.
  • In collaboration with the Area Visual Manager, ensure your store navigation is maintained and kept up to date according to the latest guidelines and store layout.
  • Ensure your store has enough quantities of sale and other activity materials including POS material according to local routines.
  • Keep sales floor and back of house clean, organized, and safe according to local security guidelines.

Qualifications

• Experience from working as a Visual Merchandiser in-store.
• Experienced in team coaching, talent development including upskilling with strong leadership skills.
• Experience with being solution-focused to improve product presentation and commercial implementation in-store.
• Good knowledge of retail management, visual, commercial, and operational best practices, routines, and tools.
• Know how to manage, follow up, and act on the selling equation and weekly sales reports.

To be a successful and motivating Visual Merchandiser Manager, you are fashion-interested, curious, and creative; always looking for inspiration. With your extensive visual and commercial experience, you are proactive, solution-focused, and flexible to achieve results cross-functionally.

Benefits

• 25% staff discount on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound).
• Inclusion in the H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401K with company match.
• Commuter benefits, Health and Dependent Care FSA.
• Additional voluntary benefits.

Pay

Expected base salary range is $26–34 hourly.

Schedule

Non-Exempt, Hourly.