Store Team Leader - Carey Road

About the role

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Location: 17404 Carey Rd. Westfield, IN 46074

Responsibilities

• Staff Management and Development (30%): Provides coaching and training to hourly employees on daily tasks; participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed; seeks out opportunities for professional development for both self and other team members.
• Operations (60%): Completes day-to-day tasks and suggests efficiency improvements; integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Financial Management and Reporting (10%): Acts as a good steward of resources available at the site including people, time, and money; tracks and measures day-to-day sales, production goals, and donations.

Requirements

• Supervisory Expertise: Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, food, etc.)
• Coaching: Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs; delivers information in person, in writing, and in a digital world.
• Customer Focus: Ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered; provides excellent service to internal and external customers.
• Technical Knowledge: Familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Hard to Very Hard Physical Work: Able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching; uses hands to grasp, carry, feel, or touch products and machinery; ability to move and lift 10-50 pounds; can manage frequent exposure to moderate noise and temperature variations.

Benefits

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on site
• Daily pay options available

Pay

Hourly Rate: $17

Schedule

Position Status: Full-time