Store Team Leader

About the role

As a Store Team Leader, you’re pawsitively passionate about people and their pets. You will lead the store, develop your team, and drive results while delivering exceptional, neighborly service in a fun and engaging pet retail environment.

From jumping on the floor to welcome a new puppy to analyzing store sales performance and inspiring your team to hit goals, you play a key role in creating a trusted, pet-centric destination in your community.

Responsibilities

• Lead and develop your team by setting the example in customer service, sales, and operations
• Drive store performance including retail sales, services, and neighbor engagement
• Analyze results and implement plans to improve productivity and profitability
• Create and manage weekly schedules to maximize team efficiency and coverage
• Recruit, hire, onboard, and develop a fully staffed, high-performing team
• Coach team members through ongoing feedback, training, and development
• Maintain a clean, safe, and well-run store environment (animal care, safety, and operations)
• Ensure compliance with operational policies and procedures
• Build relationships within the community and support local events and partnerships
• Foster a fun, positive culture centered around pets, people, and teamwork

Requirements

• 2+ years of retail leadership or store management experience
• Bachelor’s degree or equivalent work experience preferred (High School Diploma/GED required)
• Strong communication and leadership skills
• Basic proficiency with Microsoft Office or similar tools
• Ability to operate store equipment (including forklift, where applicable)
• Ability to climb ladders, bend, kneel, and lift up to 65 lbs
• Ability to work a flexible schedule, including evenings and weekends
• Reliable transportation
• Must be 18+ years old and able to meet hiring requirements set by the local franchise owner

Qualifications

You may be a great fit if you are a hands-on leader who leads by example, have a passion for pets, people, and team development, are results-driven and motivated by goals and performance, and thrive in a fast-paced, customer-focused retail environment.

What We Value

• Pet Safety and Care First
• Leadership and Accountability
• Team Development and Support
• Strong Customer Focus
• Community Engagement

This location is independently owned and operated by a franchise owner.