Store Team Leader

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages the fiscal, operational, people and loss prevention and safety functions of assigned stores.
• PARTNERS WITH VICE PRESIDENT OF DONATED GOODS RETAIL, PEOPLE RESOURCES, FINANCE AND LOGISTICS TO ACCOMPLISH RESPONSIBILITIES.
• The Store Team Leader is specifically responsible for:
  • The financial and operational status for assigned stores including people, sales, productivity, programs, safety, etc. as required and within timeframes.
  • Delivers results to key metrics:
    • Achieves budgeted revenue goal.
    • Achieves revenue to expense ratio target.
    • Achieves budgeted surplus target.
    • Adheres to percent labor to sales metric.
    • Ensures compliance with Organization Safety standards.
  • Demonstrates the highest level of customer service in all activities.
  • Reviews customer concerns and resolves them appropriately within established guidelines.
  • SUBMITS REQUIRED INFORMATION ON PRODUCTION, DISTRIBUTION OF LABOR, SAFETY, AND ANY TEAM MEMBER RELATED PAPERCRAFT AS REQUIRED AND WITHIN STATED TIMEFRAMES.
  • LIAISES WITH PEOPLE RESOURCES GENERALIST ON EMPLOYEE RELATIONS ISSUES FOR STORE TO ENSURE FAIR EMPLOYEE PRACTICES THAT ARE ALIGNED WITH GOODWILL OF THE FINGER LAKES’ MISSION, VISION AND VALUES.
  • ASSURES THAT LOSS PREVENTION PROGRAMS ARE ADHERED TO, IMPLEMENTED IN-STORE AND ARE WITHIN GOODWILL’S ESTABLISHED STANDARDS.
  • MANAGES A BROAD RANGE OF STORE ACTIVITIES:
    • Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained.
    • Ensures polite and courteous acceptance of donations.
    • CORPORATES WITH DIRECTOR OF DGR OPERATIONS FOR FINAL DECISIONS ON DONATIONS.
    • ENSURES COMPLETE PROCESSING OF DONATIONS, BOTH HARD GOODS AND CLOTHING.
    • MONITORS THE STOCK LEVEL OF STORE MERCHANDISE AND WORKS WITH ASSISTANT STORE TEAM LEADERS TO ADJUST AS NECESSARY.
    • REVIEWS APPLICATIONS, INTERVIEWS, SELECTS AND COMPLETES NEW HIRE PROCESS FOR TEAM MEMBERS.
    • PREPARES EMPLOYEE SCHEDULES AND ENSURES ADEQUATE STAFFING IS MAINTAINED FOR THE STORE AND STAYS WITHIN THE BOUNDARIES OF PAYROLL BUDGET THROUGH THE STORE METRICS.
    • CONDUCTS TEAM MEMBERS PERFORMANCE REVIEWS WITH INPUT FROM OTHER MEMBERS OF RETAIL MANAGEMENT, AND DIRECTOR OF DGR OPERATIONS FOR RETAIL MANAGEMENT.
    • TRAINS AND DEVELOPS RETAIL MANAGEMENT TEAMS FOR GROWTH AND MORE RESPONSIBILITY.
    • ENSURES SAFE WORK PRACTICES ARE FOLLOWED AT ALL TIMES:
      • Ensures the facility is neat, clean and organized to prevent injury or accident.
      • Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
      • Provides safety training to all new employees and administers on-going training to all store personnel.
    • MANAGES A BROAD RANGE OF STORE ACTIVITIES:
      • Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained.
      • Ensures polite and courteous acceptance of donations.
      • CORPORATES WITH DIRECTOR OF DGR OPERATIONS FOR FINAL DECISIONS ON DONATIONS.
      • ENSURES COMPLETE PROCESSING OF DONATIONS, BOTH HARD GOODS AND CLOTHING.
      • MONITORS THE STOCK LEVEL OF STORE MERCHANDISE AND WORKS WITH ASSISTANT STORE TEAM LEADERS TO ADJUST AS NECESSARY.
      • REVIEWS APPLICATIONS, INTERVIEWS, SELECTS AND COMPLETES NEW HIRE PROCESS FOR TEAM MEMBERS.
      • PREPARES EMPLOYEE SCHEDULES AND ENSURES ADEQUATE STAFFING IS MAINTAINED FOR THE STORE AND STAYS WITHIN THE BOUNDARIES OF PAYROLL BUDGET THROUGH THE STORE METRICS.
      • CONDUCTS TEAM MEMBERS PERFORMANCE REVIEWS WITH INPUT FROM OTHER MEMBERS OF RETAIL MANAGEMENT, AND DIRECTOR OF DGR OPERATIONS FOR RETAIL MANAGEMENT.
      • TRAINS AND DEVELOPS RETAIL MANAGEMENT TEAMS FOR GROWTH AND MORE RESPONSIBILITY.
      • ENSURES SAFE WORK PRACTICES ARE FOLLOWED AT ALL TIMES:
        • Ensures the facility is neat, clean and organized to prevent injury or accident.
        • Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
        • Provides safety training to all new employees and administers on-going training to all store personnel.
      • MANAGES A BROAD RANGE OF STORE ACTIVITIES:
        • Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained.
        • Ensures polite and courteous acceptance of donations.
        • CORPORATES WITH DIRECTOR OF DGR OPERATIONS FOR FINAL DECISIONS ON DONATIONS.
        • ENSURES COMPLETE PROCESSING OF DONATIONS, BOTH HARD GOODS AND CLOTHING.
        • MONITORS THE STOCK LEVEL OF STORE MERCHANDISE AND WORKS WITH ASSISTANT STORE TEAM LEADERS TO ADJUST AS NECESSARY.
        • REVIEWS APPLICATIONS, INTERVIEWS, SELECTS AND COMPLETES NEW HIRE PROCESS FOR TEAM MEMBERS.
        • PREPARES EMPLOYEE SCHEDULES AND ENSURES ADEQUATE STAFFING IS MAINTAINED FOR THE STORE AND STAYS WITHIN THE BOUNDARIES OF PAYROLL BUDGET THROUGH THE STORE METRICS.
        • CONDUCTS TEAM MEMBERS PERFORMANCE REVIEWS WITH INPUT FROM OTHER MEMBERS OF RETAIL MANAGEMENT, AND DIRECTOR OF DGR OPERATIONS FOR RETAIL MANAGEMENT.
        • TRAINS AND DEVELOPS RETAIL MANAGEMENT TEAMS FOR GROWTH AND MORE RESPONSIBILITY.
        • ENSURES SAFE WORK PRACTICES ARE FOLLOWED AT ALL TIMES:
          • Ensures the facility is neat, clean and organized to prevent injury or accident.
          • Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
          • Provides safety training to all new employees and administers on-going training to all store personnel.
        • MANAGES A BROAD RANGE OF STORE ACTIVITIES:
          • Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained.
          • Ensures polite and courteous acceptance of donations.
          • CORPORATES WITH DIRECTOR OF DGR OPERATIONS FOR FINAL DECISIONS ON DONATIONS.
          • ENSURES COMPLETE PROCESSING OF DONATIONS, BOTH HARD GOODS AND CLOTHING.
          • MONITORS THE STOCK LEVEL OF STORE MERCHANDISE AND WORKS WITH ASSISTANT STORE TEAM LEADERS TO ADJUST AS NECESSARY.
          • REVIEWS APPLICATIONS, INTERVIEWS, SELECTS AND COMPLETES NEW HIRE PROCESS FOR TEAM MEMBERS.
          • PREPARES EMPLOYEE SCHEDULES AND ENSURES ADEQUATE STAFFING IS MAINTAINED FOR THE STORE AND STAYS WITHIN THE BOUNDARIES OF PAYROLL BUDGET THROUGH THE STORE METRICS.
          • CONDUCTS TEAM MEMBERS PERFORMANCE REVIEWS WITH INPUT FROM OTHER MEMBERS OF RETAIL MANAGEMENT, AND DIRECTOR OF DGR OPERATIONS FOR RETAIL MANAGEMENT.
          • TRAINS AND DEVELOPS RETAIL MANAGEMENT TEAMS FOR GROWTH AND MORE RESPONSIBILITY.
          • ENSURES SAFE WORK PRACTICES ARE FOLLOWED AT ALL TIMES:
            • Ensures the facility is neat, clean and organized to prevent injury or accident.
            • Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
            • Provides safety training to all new employees and administers on-going training to all store personnel.
          • MANAGES A BROAD RANGE OF STORE ACTIVITIES:
            • Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained.
            • Ensures polite and courteous acceptance of donations.
            • CORPORATES WITH DIRECTOR OF DGR OPERATIONS FOR FINAL DECISIONS ON DONATIONS.
            • ENSURES COMPLETE PROCESSING OF DONATIONS, BOTH HARD GOODS AND CLOTHING.
            • MONITORS THE STOCK LEVEL OF STORE MERCHANDISE AND WORKS WITH ASSISTANT STORE TEAM LEADERS TO ADJUST AS NECESSARY.
            • REVIEWS APPLICATIONS, INTERVIEWS, SELECTS AND COMPLETES NEW HIRE PROCESS FOR TEAM MEMBERS.
            • PREPARES EMPLOYEE SCHEDULES AND ENSURES ADEQUATE STAFFING IS MAINTAINED FOR THE STORE AND STAYS WITHIN THE BOUNDARIES OF PAYROLL BUDGET THROUGH THE STORE METRICS.
            • CONDUCTS TEAM MEMBERS PERFORMANCE REVIEWS WITH INPUT FROM OTHER MEMBERS OF RETAIL MANAGEMENT, AND DIRECTOR OF DGR OPERATIONS FOR RETAIL MANAGEMENT.
            • TRAINS AND DEVELOPS RETAIL MANAGEMENT TEAMS FOR GROWTH AND MORE RESPONSIBILITY.
            • ENSURES SAFE WORK PRACTICES ARE FOLLOWED AT ALL TIMES:
              • Ensures the facility is neat, clean and organized to prevent injury or accident.
              • Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
              • Provides safety training to all new employees and administers on-going training to all store personnel.
            • MANAGES A BROAD RANGE OF STORE ACTIVITIES:
              • Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained.
              • Ensures polite and courteous acceptance of donations.
              • CORPORATES WITH DIRECTOR OF DGR OPERATIONS FOR FINAL DECISIONS ON DONATIONS.
              • ENSURES COMPLETE PROCESSING OF DONATIONS, BOTH HARD GOODS AND CLOTHING.
              • MONITORS THE STOCK LEVEL OF STORE MERCHANDISE AND WORKS WITH ASSISTANT STORE TEAM LEADERS TO ADJUST AS NECESSARY.
              • REVIEWS APPLICATIONS, INTERVIEWS, SELECTS AND COMPLETES NEW HIRE PROCESS FOR TEAM MEMBERS.
              • PREPARES EMPLOYEE SCHEDULES AND ENSURES ADEQUATE STAFFING IS MAINTAINED FOR THE STORE AND STAYS WITHIN THE BOUNDARIES OF PAYROLL BUDGET THROUGH THE STORE METRICS.
              • CONDUCTS TEAM MEMBERS PERFORMANCE REVIEWS WITH INPUT FROM OTHER MEMBERS OF RETAIL MANAGEMENT, AND DIRECTOR OF DGR OPERATIONS FOR RETAIL MANAGEMENT.
              • TRAINS AND DEVELOPS RETAIL MANAGEMENT TEAMS FOR GROWTH AND MORE RESPONSIBILITY.
              • ENSURES SAFE WORK PRACTICES ARE FOLLOWED AT ALL TIMES:
                • Ensures the facility is neat, clean and organized to prevent injury or accident.
                • Ensures employees, volunteers, community service personnel and others use safe work methods at all times.
                • Provides safety training to all new employees and administers on-going training to all store personnel.
              • MANAGES A BROAD RANGE OF STORE ACTIVITIES:
                • Ensures that established standards, plans, plan-o-grams, and advertising/signage are implemented and maintained.
                • Ensures polite and courteous acceptance of donations.
                • CORPORATES WITH DIRECTOR OF DGR OPERATIONS FOR FINAL DECISIONS ON DONATIONS.
                • ENSURES COMPLETE PROCESSING OF DONATIONS, BOTH HARD GOODS AND CLOTHING.
                • MONITORS THE STOCK LEVEL OF STORE MERCHANDISE AND WORKS WITH ASSISTANT STORE TEAM LEADERS TO ADJUST AS NECESSARY.
                • REVIEWS APPLICATIONS, INTERVIEWS, SELECTS AND COMPLETES NEW HIRE PROCESS FOR TEAM MEMBERS.
                • PREPARES EMPLOYEE SCHEDULES AND ENSURES ADEQUATE STAFFING IS MAINTAINED FOR THE STORE AND STAYS WITHIN THE BOUNDARIES OF PAYROLL BUDGET THROUGH THE STORE METRICS.
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