Store Team Lead – Hialeah

Description

When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. You will also provide a Personal Chef experience to all guests and train the sales leaders to do the same.

Essential Tasks and Responsibilities

• Deliver best in class customer service and ensure all team members have the knowledge and confidence to do so.
• Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Avoid overspending and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
• Conduct on-the-job training for all new joiners to work with discipline, ensuring they receive onboarding, on-the-job training, complete online learning, product knowledge training, and understand the tools and goals of the company.
• Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
• Lead continuous training programs and promote full participation in the simple and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.).
• Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
• Evaluate employee performance and identify training needs.
• Supervise and motivate Sales Leaders to perform their best.
• Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
• Track the progress of weekly, monthly, quarterly, and annual objectives.
• Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
• Maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
• Execute other related duties as assigned.

Physical Demands and Work Environment

• Frequent movement within the store to access various departments, areas, and products.
• Occasional exposure to extreme temperatures – walk-in freezers.
• Stand/walk for up to 8-10 hours.
• Physically able to exert up to 50 pounds of force.

Qualifications

• High school diploma or equivalent preferred, not required.
• 2+ years of customer service experience in retail, hospitality, or restaurant is required.
• Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment.
• Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required.
• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
• Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.