Store Team Lead

About the role

Crocs, Inc. seeks a dynamic and experienced individual to lead a team in creating exceptional shopping experiences for consumers. This role requires a blend of leadership skills, customer service acumen, and a passion for retail.

Responsibilities

• Deliver outstanding consumer experiences by applying the C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating Crocs core values
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Requirements

• Must be 18 years or older
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential
• Desire to succeed in a high growth, fast-paced retail environment

Qualifications

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Skills

• Strong communication and interpersonal skills
• Customer service orientation
• Team leadership and management skills
• Product knowledge and merchandising expertise
• Ability to multitask and prioritize tasks effectively

Benefits

• Medical, dental, and vision coverage
• Life and AD&D insurance
• Short and long-term disability coverage
• Paid time off
• Employee assistance program
• Participation in a 401(k) program with company match
• Additional voluntary benefits

Pay

The salary range for this position is $17.00 - $21.00 per hour. The actual compensation will meet or exceed applicable local minimum wage requirements.

Schedule

This position is eligible to participate in a company incentive program and is eligible for company benefits including medical, dental, and vision coverage, life and AD&D insurance, short and long-term disability coverage, paid time off, employee assistance, participation in a 401(k) program that includes company match, and many other additional voluntary benefits.