Store Team Lead

About the role

Crocs, Inc. is seeking a dynamic and experienced individual to join our team as a Store Team Lead. This role is responsible for delivering exceptional consumer experiences, fostering a positive team culture, and managing various store operations.

Responsibilities

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Requirements

• Must be 18 years or older
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential
• Desire to succeed in a high growth, fast-paced retail environment

Qualifications

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Skills

• Strong communication and interpersonal skills
• Customer service orientation
• Team leadership and management skills
• Problem-solving abilities
• Attention to detail

Benefits

As a Store Team Lead at Crocs, Inc., you will have access to a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $17.00 - $21.00 per hour. The actual compensation will be determined based on experience and qualifications.

Schedule

This position is eligible to participate in a company incentive program and is available for night, weekend, holiday, and extended hours shifts.

Contact Information

To apply for this position, please visit our careers page or email us at [email protected].