Store Team Lead Bellevue Square Part-Time

Vessi Overview

Vessi is a category-defining footwear and apparel brand with roots in Vancouver, Canada. Since 2018, we've been on a mission to welcome the water and share it with the world by creating 100% waterproof products and supporting water conservation efforts through charity partnerships. Our community and team spread kindness, clean up coasts, and #makeawave. With recent expansion into omni-channel, we aim to enable even more people to experience the magic of water through our products and brand experiences. We're looking for passionate and driven individuals to join us on this journey.

What You’ll Do

• Store Operations Support
• Ensure all store operations meet company expectations and operational excellence
• Opening and closing procedures, cash wrap, inventory management, loss prevention, IT systems (POS), and health & safety
• Maintain a clean and organized store appearance (ex. cleaning and drying footwear, maintaining water installations and fixtures, etc.)
• People Management
• Deliver retail training to Sales Associates and ensure they understand product, SOPs, and best practices
• Create a strong store culture and ensure the team is recognized and motivated
• Advises, guides, and coaches the team on employee issues and escalates to Store Manager, Richmond, as necessary
• Performance
• Act as a Vessi brand ambassador, live out our core values, and provide a seamless and memorable in-store experience for our customers
• Lead by example in driving sales and high performance; ensure the team consistently meets and exceeds business goals and sales targets
• Monitor and manage store targets and KPIs such as: sales per hour (SPH), average transaction value (ATV), conversion rate, net promoter score (NPS), and other inventory metrics
• Ensure the team embraces a customer-focused mindset and consistently provides a seamless and memorable customer experience

What We’re Looking For

• 1+ years of retail management or customer service experience
• Passion for delivering exceptional customer service
• Excellent verbal and written communication skills
• Great attention to detail
• Strong decision-making and problem-solving skills
• Exceptional interpersonal skills
• Ability to adapt quickly in a fast-paced environment
• Capable of lifting and carrying heavy objects
• Able to work flexible hours and holidays

What You’ll Get

• Opportunity to help build an ever-evolving brand
• Competitive wage
• 40% Family & Friends Discount
• Free Vessi product and 50% Employee Discount

About Vessi

We are committed to creating an environment where all team members feel welcome and have the opportunity to succeed. We believe in diversity and inclusion and are an equal opportunity employer.