Store Support and Operations

Responsibilities

• Create a memorable customer shopping experience by providing exceptional customer service.
• Greet every client and assist them in their individual shopping needs.
• Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
• Locate products for customers, complete transfers and charge sends from other stores as needed.
• Partner with Operations Associates to follow up on customer sends/deliveries, transfers and new product receipt.
• Prepare store for opening and closing, including filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc.; and maintaining clean, presentable front and back of house areas.
• Fold and straighten merchandise.
• Aid in processing sales transactions, including knowledge of return, markdown/discount, tax, security and packaging policies, and capturing customer information.
• Provide assistance in the Guest Kitchen, preparing food and/or beverages to client specifications.
• Support other departments on the floor based on store needs.
• Ensure a clean, organized sales floor and fitting rooms.
• Demonstrate leadership and support through positive demeanor, body language, and personal presentation.
• Communicate effectively and demonstrate professional etiquette through integrity, honesty, and respect for others.

Qualifications

• Minimum of 1-2 years of related Customer Experience, preferably within the luxury retail environment.
• Detail oriented, customer service oriented, and highly organized.
• Strong time management skills and ability to multi-task.
• Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company.
• Collaborative team player willing to partner with and support all departments.
• Strong communication and interpersonal skills.