Store Supervisor

The Honey Baked Ham Company is a family-owned business with over 65 years of success, serving customers at 425+ retail locations across the United States. We pride ourselves on authenticity, high performance, and living our values within the communities we serve.

About the role

This is a full-time, benefits-eligible Store Supervisor position supporting all aspects of store operations to ensure customers receive excellent service and quality. Our stores operate Monday through Saturday from 9:30 AM to 6:30 PM and are closed on Sundays.

Responsibilities

• Manage store operations as assigned by the Manager and assume full operational control in the Manager’s absence.
• Assist in hiring and training associates, ensuring position expectations are met, and support staff development plans.
• Work and train in all front-of-house and back-of-house positions.
• Perform administrative tasks such as banking and scheduling meetings.
• Coach associates using established processes, including Huddles, Observation checklists, and Ham Evaluations.
• Execute store opening/closing procedures and generate daily/weekly reports.
• Manage and monitor labor, adjusting staffing based on business demands.
• Monitor production and sales efficiencies, including wait times, yields, and product quality.
• Ensure compliance with sanitation procedures, including hand dips, hair nets, gloves, aprons, and proper equipment use.
• Oversee stocking, cleanup duties, and FIFO rotation of all products in both front and back of house.
• Handle customer complaints to ensure 100% satisfaction according to company policy.
• Participate in catering and gifting sales, including B2B and catering processes.
• Lead merchandising transitions between promotions and ensure proper holiday and non-holiday setups.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• 2 years of restaurant or service industry experience; prior supervisory experience recommended.
• 1-2 years of experience in a production facility or equivalent understanding of operations.
• Valid driver’s license and reliable transportation for catering orders/deliveries.
• Physical ability to perform job demands, including bending, stooping, standing for long periods, twisting, and lifting up to 65 lbs.
• Ability to work with a hot torch and maintain mobility throughout the store.

Benefits

• Competitive pay and annual bonus opportunities.
• Medical, dental, and vision insurance options.
• Life insurance and short-term/long-term disability coverage options.
• Paid time off and a 401(k) retirement plan.
• Tuition assistance program.
• Employee Assistance Program and associate discounts on products.
• Fun, casual environment with flexible hours and career growth opportunities.