STORE STOCK TECHNICIAN

Major Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily, with or without reasonable accommodation for individuals with disabilities.
• Follow detailed instructions to ensure high output.
• Identify, diagnose, and document hardware failure or software problems on a variety of computer or computer-related equipment (examples could include, but are not limited to televisions, tablets, wearable devices, computer monitors, and other computer accessories).
• Provide complete and accurate written documentation regarding diagnostics and resolutions.
• Complete assigned work orders within established timeframes.
• Understand and utilize technical manuals and other support resources.
• Complete a minimum of 1.5 orders per tracked hour on average per pay period.
• Maintain minimum quality standards based on clearance item “bounce rate” or return rates.
• Return product to as near a “new in box” state prior to releasing it for sale.
• Accurately complete all service and Point of Sale transactions accurately and completely.
• Follow the Store Stock Process as documented.
• Keep up to date on retail products, current technologies, and service certifications as required by management.
• Maintain a clean and organized work area.
• Perform other duties and tasks as assigned.

Education & Experience

• The knowledge, skills, and/or abilities listed are representative of those required to perform the essential functions of this job.
• Education and Experience: High School diploma or equivalent.