Store Shift Supervisor

About the role

As Store Shift Supervisor at Pet Supplies Plus, you’re passionate about people and their pets, providing exceptional, neighborly service at every opportunity. You’ll assist neighbors with pet needs, set an example for team members, and engage with the community while maintaining operational standards.

Responsibilities

• Partner with store team leaders to learn and reinforce PSP standards and daily management routines.
• Provide leadership coverage and perform management functions up to four times a week when team leaders are offsite.
• Adhere to operational policies and procedures (cleanliness, animal care, safety, and security).
• Perform back-office procedures, including making signs, updating price changes, and inputting cashier records.
• Assist in store recruiting, onboarding, and team member development.
• Communicate opportunities to improve community engagement or store performance to team leaders.
• Act as a store team member when not performing management duties.
• Perform nail trims on pets as needed.
• Assist neighbors with pet-related tasks (e.g., selecting toys, testing fish tank water, greeting regular pets).

Requirements

• High school diploma or GED.
• 2+ years of retail experience.
• Proficiency in Microsoft Office.
• Strong sales and customer service skills.
• Ability to operate store equipment, including forklifts, and perform physical tasks (climbing ladders, bending, kneeling, lifting up to 50 pounds).
• Willingness to work flexible schedules and reliable transportation.
• Must pass a drug screening (where allowed by law) and be 18 years or older.

Benefits

• Employee discounts.
• Flexible schedules.
• Pay increases and pet care training programs.
• Promotion-from-within culture.
• Medical, dental, and vision plans (full-time).
• Health savings and flexible spending accounts.
• Paid time off (full-time).

About the company

Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, stores feature a streamlined design, a wide assortment of natural foods, hard goods, and pet services, and friendly, knowledgeable staff who get to know pets and owners by name. Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise.