Store Senior Dispatcher

About the role

Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.

Responsibilities

• Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
• Tracks the progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers’ in and out times and transfers these records into a company’s files for analysis and improvements in efficiency.
• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.

Requirements

• High School Diploma or equivalent work experience required.
• 1–2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, jobber, or retail establishment.
• Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.
• Possess a proactive attitude with superior communication and leadership skills.
• Be analytical, possess problem-solving, organizational, and customer service skills.
• Possess a high sense of urgency and be customer oriented.
• Ability to handle multiple tasks and time-sensitive issues.
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequences of numbers and letters.
• Ability to work on feet (stand and walk) for assigned work shift.
• Capable of lifting and moving parts and boxes weighing up to 60 pounds.
• Possess a valid driver’s license.

Pay

This position offers a starting hourly rate of $21.75.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) with company match.
• Vacation, personal days, holidays, sick days, and parental leave.
• Employee stock purchase plan.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.