Store Parts Professional

About the role

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up the parts application in catalogs or POS system, process orders with a high degree of accuracy, efficiency, and courtesy, assist and advise customers on their needs, and exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. They serve as a resource for advice to other store personnel.

Responsibilities

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs.
• Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
• Demonstrates professional attitude, conduct, and appearance.
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
• Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays.
• Participates in training as needed and required.
• Performs all other associated tasks as assigned by management.

Requirements

• A High School Diploma or equivalent, required.
• Establish and maintain good relations with customers by providing courteous, efficient, and professional service.
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.
• Demonstrate excellent communication and organizational skills.
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure.
• Be ASE Parts Specialist (automotive) certified.
• Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission.
• Able to work retail hours at any store location as assigned by management.

Qualifications

• Capable of operating TAMS point-of-sale system and cataloging.
• Able to use the adding machine and process cash, check, and credit card transactions.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Able to work on feet (stand and walk) for an entire assigned work shift.
• Able to lift and move parts and boxes of up to 60 pounds.
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Skills

• Excellent communication and organizational skills.
• Knowledge of part of the city the store services.
• Ability to operate a vehicle with a manual transmission.
• Proficiency in TAMS point-of-sale system and cataloging.
• Ability to use adding machine and process cash, check, and credit card transactions.
• Visual acuity to recognize and distinguish letters and numbers.
• Physical stamina to stand, walk, lift, and move heavy items.

Benefits

NAPA offers outstanding health benefits and a 401K plan. It is a Fortune 200 company with a "family" feel, offering a stable and supportive work environment. Opportunities for career growth and development are available, supported by leaders and teams within the organization. Employees can join the Talent Community on jobs.genpt.com or create an account to receive email alerts about new job openings that match their interests.

Pay

Details on pay are not specified in this posting.

Schedule

Details on schedule are not specified in this posting.

Benefits

Details on benefits are not specified in this posting.

Contact

If you have any questions about this position, please contact [Contact Information].

Equal Opportunity Employer

NAPA conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. NAPA's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.