Store Parts Professional

About the role

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up the parts application in catalogs or POS system, process orders with high accuracy, efficiency, and courtesy, assist and advise customers on their needs, and exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. They serve as a resource for advice to other store personnel.

Responsibilities

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs.
• Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
• Demonstrates a professional attitude, conduct, and appearance.
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
• Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays.
• Participates in training as needed and required.
• Performs all other associated tasks as assigned by management.

Requirements

• High School Diploma or equivalent, required.
• Establish and maintain good relations with customers through courteous, efficient, and professional service.
• Functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts.
• Excellent communication and organizational skills.
• Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure.
• ASE Parts Specialist (automotive) certification preferred.
• A working knowledge of the part of the city the store services and a manual transmission-equipped vehicle.
• Able to work retail hours at any store location as assigned by management.

Qualifications

• Capable of operating TAMS point-of-sale system and cataloging.
• Able to use the adding machine and process cash, check, and credit card transactions.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Able to work on feet (stand and walk) for an entire assigned work shift.
• Able to lift and move parts and boxes of up to 60 pounds.
• Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves (ten feet) with use of stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Skills

• Customer service skills.
• Technical knowledge of automotive parts.
• Computer literacy and proficiency with POS systems.
• Organizational and communication skills.
• Problem-solving and troubleshooting abilities.

Benefits

• Outstanding health benefits and 401K.
• Stable company Fortune 200 with a "family" feel.
• Company Culture that works hard yet takes care of employees.
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team.

Pay

The starting hourly rate is $22.25. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

Schedule

We offer flexible scheduling to accommodate your needs.