Store Parts Professional
About the role
A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. They look up the parts application in catalogs or POS system, process orders with high accuracy, efficiency, and courtesy, assist and advise customers on their needs, and exhibit a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. They serve as a resource for advice to other store personnel.
Responsibilities
- Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs.
- Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
- Serves as a resource for advice to other store personnel.
- Processes salespersons' stock orders, reports overages/shortages/damaged merchandise, and ensures the good appearance of the store and displays.
- Participates in training as needed and required.
- Performs all other associated tasks as assigned by management.
Requirements
- A High School Diploma or equivalent, required.
- Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.
- Functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly.
- Demonstrate excellent communication and organizational skills.
- Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure.
- ASE Parts Specialist (automotive) certified.
- Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission.
- Able to work retail hours at any store location as assigned by management.
Preferred Qualifications
- Capable of operating TAMS point-of-sale system and cataloging.
- Able to use the adding machine and process cash, check, and credit card transactions.
- Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
- Able to work on feet (stand and walk) for an entire assigned work shift.
- Able to lift and move parts and boxes of up to 60 pounds.
- Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary.
- Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
Benefits
Outstanding health benefits and 401K
Stable company Fortune 200 with a “family” feel
Company Culture that works hard yet takes care of employees
Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
Pay
Details TBD
Schedule
Details TBD
Skills
Not specified
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Application Instructions
Not specified
Equal Opportunity Employer
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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