Store Operations Manager

About the role

At CubeSmart, our culture makes the difference. When we say it’s what’s inside that counts, we are saying “you count.” In this role, you will manage and maintain your property, combining customer service and property maintenance responsibilities.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks, including lock checks and showing units to customers.
• Work both independently and on a team to rent self-storage spaces, sell store merchandise, manage the leasing process, accept payments using our Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Manage invoice review and approval responsibilities within the database.
• Process invoices, manage reports, and handle the legal process of auctions.
• Oversee the store’s expense budget while maintaining store supplies and retail inventory.
• Perform physical tasks such as daily walks of the property, cleaning units and store grounds, opening and closing storage doors (up to 50 lbs.), mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Maintain the facility to meet company guidelines, including clean restrooms, neat landscaping and parking areas, tidy storage doors, and a decluttered office space.

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills, including MS Office products.
• Ability to work Saturdays; some locations may require Sunday hours.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Frequent physical activity, including standing, sitting, kneeling, crouching, crawling, bending, climbing, or balancing on a ladder.
• Authorized to work in the U.S. without the need for current or future sponsorship.

Benefits

• Work/Life Balance: Primarily daytime hours with the potential for Sundays off.
• Culture: Opportunities to grow and advance across the U.S.
• Competitive Pay: Competitive hourly rate from day one.
• Paid Time Off: Earn PTO throughout the year, with more rewards the longer you stay.
• Retirement: Generous 401(k) match to help build your financial future.
• Health Benefits: Affordable medical plans plus an annual employer contribution to your Health Savings Account up to $1,200 for a family.