Store Operations Lead

About the role

The Store Operations Lead is a key operational role responsible for ensuring consistent execution of store operations that support a seamless customer experience and strong business performance. This position plays a critical role in validating day-to-day operational work and maintaining accuracy, compliance, and operational standards across the store.

Responsibilities

• Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
• Process and manage cash handling, complex transactions, and post-sale order activities with accuracy and integrity; serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
• Reinforce standardized operational processes and SOP compliance through consistent daily execution; communicate execution-related observations to store leadership to support service and operational consistency.
• Resolve customer concerns using effective problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
• Maintain accurate inventory by performing receiving, storage, cycle counts, and product transfers; execute customer order fulfillment activities, including pick-up and delivery processes, to ensure accuracy and timeliness.
• Collaborate with merchandising teams on floor resets, product placement, and visual standards to uphold brand consistency.
• Verify accurate product pricing and point-of-purchase signage by conducting audits to confirm pricing accuracy, signage placement, and inventory integrity; correct discrepancies promptly.
• Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action through execution validation, efficiency, and compliance.
• Provide sales floor support during high-traffic periods to maintain service standards and support customer experience execution.

Qualifications

• High School Diploma or GED equivalent required.
• Minimum 3 years of retail experience in a direct customer interactive environment. High volume experience is preferred.
• Equivalent combination of education and experience will be considered.
• Computer Skills: Experience with Microsoft Office programs. Experience with operational reporting tools (e.g., Tableau) is preferred.
• Certificates and Licenses: None required.
• Supervisory Responsibilities: This position will not have any supervisory responsibilities.