Store Manager

About the role

The Lennox Store Manager role is responsible for leading a team of customer service associates and driving the financial performance and operational excellence of their Lennox store. Key responsibilities include recruiting, training, and developing the inside sales team and warehouse staff, promoting sales, managing inventory, and maintaining a customer-ready showroom.

Responsibilities

• Recruit, hire, train, and develop the inside sales team and warehouse staff with a focus on providing excellent customer service and solid selling skills.
• Promote the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments.
• Own the business in the local market and deliver results on established sales, growth, and profitability goals by partnering with Sales to pursue new sales opportunities.
• Maintain a customer-ready, professionally merchandised showroom, warehouse, building and grounds.
• Cook with transportation providers for daily shipments.
• Prioritize and promote an ongoing Environmental, Health and Safety program.
• Manage and tailor inventory to the needs of the local market.
• Ensure accurate inventory through cycle counting and general operational excellence.

Requirements

• A high school diploma or equivalent
• At least 5 years related experience
• Ability to lead others
• Strong oral and written communication skills
• Must be able to lift up to 50 lbs
• Expert knowledge of HVAC systems preferred
• Effective at developing and maintaining strong professional relationships with customers, dealers, sales, and operations partners
• Strong business acumen to position the store within the market in terms of promotions and customer awareness

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred

Skills

Strong leadership, communication, and customer service skills are essential. Expert knowledge of HVAC systems is preferred.

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• Up to 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Pay

This is a salaried exempt role. The starting salary range for this role and market is between $69,000 - $90,300 annually. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Schedule

N/A