Store Operations Associate

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face to face with customers, providing excellent service, and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Rent self-storage units, sell store merchandise, manage the leasing process, accept payments utilizing our Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Maintain physical properties by performing tasks such as walking the property, cleaning units and store grounds, opening and closing storage doors (up to 50 lbs.), mopping, sweeping, changing light bulbs, cleaning out storage units, and maintaining facility cleanliness.
• Ensure the facility meets company guidelines by keeping the storage area clean, neat, and tidy, including clean restrooms, neat landscaping and parking areas, and decluttered office space.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Frequent physical demands such as standing, sitting, kneeling, crouching, crawling, bending, climbing, and balancing on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Benefits

• Competitive pay from day one.
• Paid time off that grows with you.
• Retirement savings plan with employer matching contributions.
• Healthcare benefits with an annual employer contribution to your Health Savings Account up to $1,200 for a family.

Pay

$19.28 - $21.08 per hour depending on experience plus bonus opportunities

Schedule

Some locations may require Sunday hours.