Store Office Representative

About the role

Do you love working in retail AND an office setting? Well working in our retail store office will give you a balance of face-to-face customer service and ability to multitask and work in a high-volume store where you can assist customers with a variety administrative duty while giving the ultimate customer service.

Schedule

The schedule for this position includes nights, weekends and holidays.

Benefits

• Medical, dental, vision insurance
• Employee discount
• Flexible work schedule
• Fast‑paced environment – days fly by
• Career growth – endless possibilities
• Best of both worlds – work in an office position and in a retail environment to WOW customers in person and over the phone
• Culture where work is fun and values matter – Live the J‑Way
• Average employee tenure of 12 years
• We care a lot – kindness and support are at the heart of everything we do
• We do the right thing – integrity is non‑negotiable
• We dare to think differently – innovation keeps us ahead of the game
• We make work fun – great energy fuels great work

Responsibilities

• Interacting with customers in a courteous and professional manner, creating raving fans!
• Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc.
• Triaging incoming phone calls
• Contacting customers to resolve delivery and service issues
• Interacting with various departments to assist in resolving any issues
• Reconciling cash drawer at the end of a shift

Skills

• Proficient computer skills and ability to learn new programs
• Ability to interact with customers in a friendly and courteous manner
• Excellent mathematical and organizational skills
• Must be able to read and communicate effectively
• 1‑2 years of retail experience preferred but not required

Pay

Pay Range: $18‑$20 per hour. We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.