Store Manager, Woodbury Commons Outlet - Jil Sander

About the Brand

Jil Sander is an international luxury brand led by design, quality, and functionality. Progressive and experimental, it delivers an enduring wardrobe for women and men, fusing elements from different genres in a play of contrast that produces sumptuous, practical, and iconic garments and accessories. The brand blends technology and hand-made craftsmanship, natural and high-performance materials, feminine and masculine styles, daywear and glamour, balancing invention and purity of forms. Established in 1968 by Mrs. Jil Sander, the brand is directed by Simone Bellotti and was acquired by the OTB Fashion Group in 2021. Constant collaboration with artists, photographers, filmmakers, musicians, and artisans adds resonance and depth to the vision.

About the Role

The Store Manager is responsible for establishing and maintaining clientele while overseeing and being accountable for store operations to ensure maximum sales and profitability. This includes managing merchandise, inventory, expense control, human resources, and operating costs. The Store Manager takes a proactive approach to business trends and needs.

Reports to: Retail Director

Responsibilities

• Maintain a full understanding of the business strategy and action to achieve sales and financial goals and targets.
• Build store strategy and annual action plan that outlines expected sales and financial achievements.
• Communicate and track store sales and Key Performance Indicators (KPIs), providing context and rationale for business results.
• Review store schedules weekly to ensure appropriate coverage and payroll management.
• Ensure the store achieves expense budgets through monitoring and controlling expense items.
• Review profit and loss reports monthly and develop action plans to address expense controls as needed.
• Participate in all aspects of store operations, including recruiting and training store associates, coordinating store logistics, and ensuring the store is fully operational.
• Foster an inspiring environment for engagement and learning that empowers people to realize their full potential.
• Responsible for recruitment of all store personnel.
• Ensure the store team is trained in all aspects of their job responsibilities and focused on business objectives and strategies.
• Train store staff in new and existing policies and procedures.
• Identify strengths and areas of development of store personnel.
• Ensure staff are trained in customer service standards to provide a stellar customer experience.
• Ensure clientele processes are held to a high standard within stores.
• Lead and follow up on the clientele program, ensuring all sales professionals develop and retain long-term clients.
• Develop and increase the existing customer database.
• Ensure CRM is delivered within Company standards.
• Work with the direct supervisor and store team to resolve customer issues to their satisfaction.
• Maximize efficiency and protect business integrity by applying Store Operation policies and procedures.
• Ensure efficient management of staff floor coverage and productivity using provided Scheduling Tools.
• Effectively manage store headcount and payroll budgets as provided by the Company.
• Utilize all tools and proactively plan schedules to maximize business potential.
• Responsible for maintaining a well-kept, clean, and organized store to support efficient operations and a comfortable shopping experience.
• Ensure accuracy in all POS transactions, cash handling, and banking procedures.
• Ensure all staff members are properly trained in handling POS transactions.
• Responsible for adhering to all banking and accounting policies.
• Lead and monitor store merchandise standards to align with the Company’s direction.
• Conduct daily, weekly, and monthly analysis of business and product reports to understand and react to business and merchandising changes.
• Manage slow sellers and best sellers in collaboration with the Company to emphasize commercial store needs.
• Partner with the visual associate to effectively manage merchandising for maximized sales.
• Ensure all visual standards and guidelines (criteria and quantities) are implemented effectively, maintaining product and display presentations per standards.

Requirements

• 3+ years of experience in retail management or a related role.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite or related software.
• Experience in retail, luxury retail, or a service-oriented organization preferred.
• Strong project management skills with the ability to prioritize in a fast-paced environment.
• Previous retail leadership experience in the luxury market.
• Previous client book preferred.
• Financial management experience.
• Ethical conduct and ability to lead by example.
• Learning orientation and ability to train and teach.
• Performance management skills.
• Leadership skills, including comfort with difficult conversations.
• Communication proficiency.
• 4-year degree and/or equivalent combination of work experience.
• Experience in a luxury or high-end clienteling environment.
• Elevated market awareness and networking skills.

Pay

Salary Range: $100,000–$105,000

Schedule

Flexible availability, including weekends, holidays, and early/late shifts as needed.