Store Manager - Waco, TX (7028)

About the Role

Store Manager is responsible for establishing and maintaining customer service, overseeing, and accountable for, the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, employee management, and managing operating costs and shrinkage. Responsible for continued employee training through company‑sponsored courses, internet and OJT, as well as all company funds, vehicles and equipment assigned to the location. The Store Manager is responsible for all aspects of daily operation of the store.

Responsibilities

• Analyzes and measures business trends; develop and implement plans to maximize sales and meet, or exceed, goals and objectives.
• Controls shrinkage (MIA’s), expenses, and payroll.
• Ensures appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all areas; ensure selling floor is adequately stocked.
• Reviews store trends and recommends and initiates changes for maximizing goals and objectives.
• Ensures compliance with all policies and procedures through regular store management and staff meetings, store walk‑throughs and audits.
• Continually evaluates and reacts to performance issues; completes and administers 90‑Day and Annual employee reviews.
• Trains and develops store employees in all aspects of the business; directs and monitors training and development for all store personnel.
• Handles and resolves issues between employees and customers and/or among employees.
• Monitors and assists in Accounts Receivable collections.
• Maintains all merchandising standards, display presentation, signing standards and monitors inventory levels.
• Plans and assigns daily goals, tasks and assignments, assuring proper completion through follow‑up.
• Monitors sales performance and adjusts strategies as needed.
• Maintains adherence to all Company policies and procedures.
• Manages all office tasks including management of funds and media, receiving, inventory, payroll, and writing the employee schedule.
• Communicates with all staff.
• Routinely contacts and visits customers to foster improved communications and build upon relationships.
• Ensures each customer receives outstanding service by providing a customer‑friendly environment, greeting and acknowledging every customer, maintaining high standards, solid product knowledge, and all other components of customer service.
• Implements and maintains guest service standards.
• Trains and develops store staff in all aspects of the business.
• Ensures all store employees are performing according to job function.
• Willingness and ability to work additional hours as needed (including weekends and holidays) and travel to various company locations.
• Performs any duties which may be assigned by a Supervisor.

Qualifications

Experience Requirements: Five (5) or more years’ experience in automotive retail management; or equivalent combination of education and experience.

Education Requirements: High school diploma or general education degree (GED); or equivalent combination of education and experience.

Skills

• Demonstrate honesty and trustworthiness.
• Possess cultural awareness and sensitivity.
• Demonstrate a sound work ethic.
• Excellent customer service and interpersonal skills.
• Demonstrate attention to detail.
• Use reason, even when dealing with emotional topics.
• Display a willingness to learn new skills to improve job performance.
• Promote a harassment‑free environment.
• Openly support the organization’s goals, values, and policies.
• Possess strong analytical and problem‑solving skills.
• Effective verbal and listening communication skills.
• Effective time management skills.
• Ability to teach, coach, inspire, mentor and empower others.
• Ability to deal with frequent changes, delays, or unexpected events.
• Willingness to accept responsibility; follows or exceeds organizational standards.
• Knowledge of automotive parts, equipment and systems.
• Ability to process information and merchandise through computer system and POS register system.
• Ability to communicate with associates and guests.
• Ability to read, count and write accurately to complete all documentation.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store (except working in the machine shop).
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store, generally weighing 0‑50 lb.
• Ability to work varied hours/days to oversee store operations.
• Must maintain regular and prompt attendance.
• Attitude that supports the Company’s goals and values.