Store Manager Unassigned

About the role

Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy).

Responsibilities

• Oversees the operation (front-end and pharmacy) of a Walgreen store under the direction of the Store Manager.
• Supports store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.
• Completes rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attends and completes classroom learning, online training and on-the-job training, fulfilling assigned rotations and learning objectives.
• Fulfills individual development plans offered by District Manager, participating in one-on-one conversations with Store Manager and District Manager.
• Seeks self-development by monitoring own performance, setting high personal standards, learning about retail, pharmacy, and management, seeking best practices.
• Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy.
• Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).
• Engages customers and patients by greeting them and offering assistance with products and services, resolving customer complaints in a timely manner, and answering questions to ensure a positive customer experience.
• Maintains customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy.
• Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.
• Supervises operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
• Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers and business partners.
• Completes special assignments and other tasks as assigned, including assisting team members as needed.
• Learns to analyze financial & performance data for the store and pharmacy, developing action plans to improve business results, including increasing sales and controlling costs.
• Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
• Reviews and analyzes asset protection data and develops action plans to reduce loss.
• Reviews daily performance indicators and weekly operational metrics, preparing action plans to improve results to discuss with the Store Manager and District Manager.
• Analyzes pharmacy performance indicators and works with the Pharmacy Manager and/or Pharmacy Operations Manager to enhance the performance of the pharmacy.
• Works with Store Manager to understand key inventory metrics and processes.
• Learns all aspects of people management at Walgreens, including training/coaching on standard operating procedures.
• Learns how to effectively use Walgreens’ HR and people management systems to supervise team members.
• Shadows Store Manager in action planning and performance conversations, becoming familiar with performance management assessment criteria and metrics.
• Assists Store Manager and/or District Manager in planning and attending community events.
• Gains experience facilitating team member discussions around key operational and engagement metrics.

Qualifications

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept assignment into a Store Manager position, if an assignment is offered.
• Willingness to transfer to other Walgreens retail assets located within the same hiring Area.
• PTCB Certification preferred.
• Bachelor’s Degree preferred.
• Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience preferred.

Benefits

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $24.04 per hour - $43.27 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.