Store Manager Unassigned

Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Completes an accelerated development track to Store Manager within the specified timeframe as outlined in the learning plan.

Responsibilities

• Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store.
• Supports store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.
• Completes rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attends and completes classroom learning, online training, and on-the-job training.
• Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned.
• Follows individual development plans offered by District Manager.
• Participates in one-on-one conversations with Store Manager and District Manager for continuous professional growth and demonstrates readiness for permanent assignment.
• Seeks self-development by monitoring own performance, setting high personal standards, and learning about retail, pharmacy, and management best practices.
• Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy.
• Gains knowledge of all computer and technology systems and software.
• Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy.
• Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Supports Store Manager in observing customer service trends, analyzing customer feedback, and improving service metrics.
• Shadows Store Manager, gains experience, and demonstrates proficiency supervising store operations and team members, including opening/closing shifts and delegating tasks.
• Demonstrates ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and promotional space.
• Supports Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems.
• Learns to maintain and react to the electronic surveillance system and ensures price accuracy using reports and in-store price audits.
• Learns to analyze inventory trends and supervises inventory management, including receiving, counting, ordering, pricing, and returning merchandise.
• Supervises operations of the assigned location, ensuring strict compliance with all applicable laws and regulations, including the sale of alcohol, tobacco, fresh food, and pharmacy products.
• Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers and business partners.
• Completes special assignments and other tasks as assigned, including assisting team members as needed.
• Learns to analyze financial and performance data for the store and pharmacy; develops action plans to improve business results.
• Identifies sales opportunities to ensure growth and performance of the store and pharmacy.
• Reviews and analyzes asset protection data and develops action plans to reduce loss.
• Reviews daily performance indicators and weekly operational metrics; prepares action plans to improve results.
• Analyzes pharmacy performance indicators and works with the Pharmacy Manager to enhance performance.
• Works with Store Manager to understand key inventory metrics and processes.
• Learns how to grow front-end and pharmacy business through new initiatives, community outreach, and retail partnerships.
• Learns all aspects of people management at Walgreens, including training and coaching on standard operating procedures.
• Learns how to effectively use Walgreens’ HR and people management systems to supervise team members.
• Shadows Store Manager in action planning and performance conversations; becomes familiar with performance management assessment criteria and metrics.
• Understands how to use discipline and performance improvement plans when necessary.
• Reviews and becomes knowledgeable about all company policies and local, state, and federal laws related to team member selection, recruitment, record retention, and training.
• Supports Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement and adapt to changes.
• Shadows Store Manager and attends all critical communication sessions, such as one-on-one discussions and group meetings.
• Learns best practices for providing and receiving feedback, soliciting input, and ensuring open communications between management and non-management team members.
• Assists Store Manager and/or District Manager in planning and attending community events.
• Gains experience facilitating team member discussions around key operational and engagement metrics.

Requirements

• Bachelor’s degree and 3 years of retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept assignment into a Store Manager position, if offered.
• Willingness to transfer to other Walgreens retail locations within the same hiring area.

Preferred Qualifications

• PTCB Certification.
• Bachelor’s Degree.
• Managerial experience with another employer in a Retail Store/Hospitality Manager or Assistant Manager capacity, with people leadership, business management, and customer-facing experience.

Pay

The current salary range for this position is $24.04 per hour - $43.27 per hour. The actual hourly salary offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

Benefits

To review benefits, visit jobs.walgreens.com/benefits.