Store Manager Unassigned

About the role

Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Completes accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.

Responsibilities

• Oversees the operation (front-end and pharmacy) of a Walgreen store under the direction of the Store Manager.
• Supports store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy.
• Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.
• Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members.
• Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software.
• Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).
• Analyzes financial & performance data for the store and pharmacy. Develops action plans to improve business results, including increasing sales and controlling costs.
• Works with Store Manager to understand key inventory metrics and processes. Learns how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.
• Learns all aspects of people management at Walgreens, including training/coaching on standard operating procedures. Learns how to effectively use Walgreens’ HR and people management systems to supervise team members.
• Supports Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.
• Communicates with management and non-management team members, solicits input, answers questions, and ensures communications are open.

Requirements

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept assignment into a Store Manager position, if an assignment is offered.
• Willingness to transfer to other Walgreens retail assets located within the same hiring Area.

Qualifications

• Possesses a strong understanding of compliance standard operational procedures (SOPs) across front-end and pharmacy.
• Knowledgeable in all computer and technology systems and software.
• Obtained pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).
• Proficient in analyzing financial & performance data for the store and pharmacy.
• Capable of developing action plans to improve business results, including increasing sales and controlling costs.
• Experienced in managing and supervising team members.
• Skilled in communicating with management and non-management team members, soliciting input, answering questions, and ensuring open communication.