Store Manager Target Optical

Requisition ID: 938695 | Store #: 004440

About the role

At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value.

Together, we’re on a mission to change the way people think about vision care. We keep things real, focus on people, and stay true to our mission to bring a WOW! experience to your life, our guests’ lives, and communities. Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees driving the transformation of the eyewear and eyecare industry.

Responsibilities

• Ensures Team Members deliver an outstanding guest experience with every guest, every time by consistently modeling and coaching the playground rules:
  • Sets clear expectations that the store and Team Members be Guest Ready.
  • Helps Team Members understand that delivering both the Playground Rules and being Guest Ready are key to delighting guests.
• Orchestrates the flow on the floor and acts as the caretaker for every guest and team member.
• Works with Team Members to develop clear action plans for immediate and future development.
• Ensures every Team Member is accountable to their action plans and commitments.
• Delivers clear, motivating, and developmental feedback in a timely manner.
• Creates a culture of being Simple, Fun, and In-style.
• Completes annual performance reviews along with monthly coaching conversations with all Team Members.
• Understands the driving factors for success within the business and identifies areas of opportunity to create action plans for improvement.
• Recognizes that the Guest experience drives results.
• Develops a professional business relationship with the Target Optical doctor (in applicable states) to ensure delivery of all components of the convenient, collaborative, and consultative eye exam experience.
  • Meets regularly to discuss current performance and collaborate on strategies to build the doctor and retail business.
• Ensures a positive and productive Target Host relationship that contributes to growing the business.
  • Meets regularly to discuss performance and collaborate on strategies to build the retail business.
• Recruits the highest caliber talent and maintains a bench of potential applicants.
• Understands how the best-performing Team Members work during peak traffic.
• Creates schedules taking into account business trends, forecast, and host traffic.
• Owns the business and adjusts schedules as necessary to meet business needs.
• Completes payroll weekly.
• Completes new hire and personnel change paperwork.
• Is accountable for the store’s shrink percentage.
• Conducts Physical Inventory twice per year.
• Completes monthly Store Visit Form for review with RTL and optical team.
• Ensures all operating policies and procedures are followed at the highest level, including merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.
• Ensures accurate completion of all sales transactions and utilization of all sales strategies and resources.

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years experience in customer service or retail
• Entrepreneurial mindset
• Drive for results
• Critical thinking skills
• Experience in recruiting, selection, and development of talent
• Strong selling skills
• Ability to motivate and influence others

Preferred Qualifications

• Opticianary License or American Board of Opticianry Certification
• 3+ years management or supervisory experience

Benefits

In addition to competitive pay, you may also be offered a bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include:

• Health care coverage
• Retirement savings plans
• Paid time off/vacation
• Various employee discounts