Store Manager (Store 7637)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and strategic management.

Responsibilities

• Manage and lead a multiunit store operation
• Provide and model best-in-class guest service
• Support the total shopping environment, including visual and operational elements
• Process guest purchases/returns accurately and efficiently
• Promote GameStop’s guest benefits and engage in recruitment and training
• Schedule and supervise staff to ensure optimal guest service
• Ensure store cleanliness, organize merchandise, and fulfill orders
• Count, balance, and reconcile daily transactions, and handle inventory and shipping
• Report injuries and maintain store records
• Work collaboratively with military personnel on military bases

Qualifications

• Proof of identity and eligibility to legally work in the US
• At least 18 years old
• High school diploma or equivalent
• Associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred
• At least 1 year of retail management experience
• At least 3 years of retail sales, guest service, and/or management experience preferred
• Video game knowledge preferred

Key Job Skills and Abilities

• Genuine and individualized guest assistance
• Clear verbal and written communication skills
• Ability to work independently and as part of a team
• Leadership performance expectations
• Point-of-Sale (POS) computer system proficiency
• Basic mathematics and alphabetizing skills
• Completion of required paperwork
• Ability to work alone, stand, move, bend, stoop, crouch, stretch, reach, climb, lift up to 30 lbs., and use fine and gross motor skills
• Working understanding of military ranks and insignia (for positions on military bases)