Store Manager (Store 4719)

About the role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences, and supporting the overall store environment to meet or exceed sales and profit goals.

This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume, ensuring products are easy to see and buy, building sales through product and gaming knowledge, maintaining a clean and organized shopping environment, and growing guest loyalty and repeat business.

Responsibilities

• Manage and lead in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly, respond to questions and concerns courteously, assist with video gaming needs, inform guests of promotions, recommend additional items, and thank guests for shopping.
• Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system, including handling cash and providing receipts.
• Respond to guest inquiries in person or by phone, using professional communication.
• Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement store initiatives.
• Set guest service expectations, train associates on job responsibilities, policies, and procedures, and supervise tasks delegation.
• Schedule store associates according to guidelines, ensuring coverage for breaks and meals.
• Supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, and verify accurate payment for all hours worked.
• Provide timely performance feedback and recognition to associates, documenting it in the HR system.
• Maintain a neat, clean, and organized store, including restrooms, fixtures, and equipment.
• Fulfill and ship Omni-Channel orders daily.
• Perform store inventory counts, stock and restock merchandise, and ensure products are organized and alphabetized on the sales floor.
• Protect company assets through inventory control, loss prevention, scam awareness, and safety practices, including inspecting associates' belongings as needed.
• Lead the store team in meeting sales, profit, and shrink goals, completing required administrative and operational duties.
• Count, balance, and reconcile daily business transactions accurately in the POS system.
• Complete closeout paperwork and bank deposits correctly, ensuring sufficient cash and change for transactions.
• Verify shipments for discrepancies, conduct merchandise counts, and report issues to the District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety, addressing hazardous situations and reporting injuries per company guidelines.
• Keep store records and files organized and up to date.
• Form professional partnerships with military personnel on assigned bases (applies to stores on military bases).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Proof of identity and eligibility to work legally in the United States.
• At least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Ability to provide genuine and individualized assistance to every guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish skills preferred.
• Ability to work independently and lead a team to complete tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
• Operate Point-of-Sale (POS) computer systems and perform basic mathematics (addition, subtraction, multiplication, division, currency).
• Complete required paperwork accurately and follow written, oral, or diagrammed instructions.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Manage pressure and adapt to stressful situations without impacting guest interactions; demonstrate creativity and problem-solving skills.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone and stand/move throughout the store unassisted for up to 12 hours per day.
• Physical ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 lbs. from ground level to a minimum height of 4 feet.
• Working understanding of military ranks and insignia (applies to stores on military bases).

Pay

$23.00–$31.00 per hour.