Store Manager (Store 4650)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and strategic management.

Responsibilities

• Manage and lead a multiunit store, ensuring prompt and courteous guest service.
• Support the shopping environment, promoting GameStop’s unique guest benefits and fulfilling Omni-Channel orders.
• Recruit, hire, train, and retain high-performing associates, ensuring they understand all company policies and procedures.
• Schedule and supervise staff, maintaining optimal guest service and achieving sales and profit targets.
• Perform administrative tasks such as payroll processing, inventory management, and bank deposits.
• Ensure store cleanliness and organize merchandise, addressing potential safety hazards and reporting incidents.
• Lead a team to meet and exceed sales and profit goals, while adhering to company policies and procedures.

Qualifications

• Must be at least 18 years old and eligible to work in the US.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred in business, marketing, merchandising, or related field.
• At least 1 year of retail management experience, and 3 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge is preferred.

Key Job Skills and Abilities

• Genuine and individualized guest service skills.
• Clear verbal and written communication, both in person and on the phone.
• Ability to work independently and lead a team.
• Strong organizational and mathematical skills.
• Basic computer literacy, including proficiency with the Point-of-Sale (POS) system.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proactive problem-solving and adaptability under pressure.
• Reliability and trustworthiness.