Store Manager (Store 4544)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and strategic management.

Responsibilities

• Manage and lead a multiunit store, ensuring prompt and courteous guest service.
• Support the shopping environment, promoting GameStop’s guest benefits and managing associates.
• Process guest purchases and returns accurately, maintaining accurate records and reconciling daily transactions.
• Recruit, train, and supervise a retail staff, ensuring compliance with company policies and procedures.
• Ensure store cleanliness, organize merchandise, and fulfill Omni-Channel orders.
• Count and reconcile inventory, handle defective merchandise, and report any injuries.
• Work collaboratively with military personnel on military bases, if applicable.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• At least 1 year of retail management experience, and at least 3 years of retail sales or management experience preferred.
• Video game knowledge preferred.

Skills and Abilities

• Genuine and individualized guest service skills.
• Clear verbal and written communication skills, both in person and on the phone.
• Ability to work independently and as part of a team.
• Basic mathematical and organizational skills.
• Reliability and trustworthiness.
• Physical ability to stand, move, bend, stoop, and lift up to 30 lbs.