Store Manager (Store 2711)

About the role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences, and supporting the overall store environment to meet or exceed sales and profit goals.

This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

Responsibilities

• Manage and lead in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly, respond to guest questions/concerns quickly and courteously, assist guests with their video gaming needs, inform guests of special promotions, recommend additional items, and thank every guest.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Process guest purchases and return transactions accurately using the Point-of-Sale (POS) system, including making correct change and providing receipts.
• Respond to guest comments or questions in person or on the phone, using professional phone etiquette.
• Promote GameStop’s unique guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement all GameStop store initiatives.
• Set guest service expectations and train associates in job responsibilities, policies, procedures, and guidelines.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates according to guidelines, ensuring all breaks and meals are accounted for.
• Supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, and verify accurate payment for all time worked.
• Provide timely performance feedback and recognition to associates, documenting it in the HR system.
• Maintain a neat, clean, and organized store environment, including restrooms, fixtures, and equipment.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock and restock merchandise, and organize products on the sales floor.
• Protect company assets through effective inventory control, loss prevention, and safety practices.
• Lead the store team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transactions accurately in the POS system.
• Complete closeout paperwork and bank deposits correctly and ensure sufficient cash for transactions.
• Verify shipments for discrepancies, conduct merchandise counts, and report issues to the District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety, addressing hazardous situations immediately.
• Report injuries promptly per company guidelines.
• Maintain organized store records and up-to-date manuals.
• Form professional partnerships with military personnel on assigned bases (if applicable).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or a related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Ability to provide genuine and individualized assistance to every guest.
• Clear verbal and written communication skills in English; bilingual (English/Spanish) preferred.
• Ability to work independently and lead a team to complete tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
• Operate Point-of-Sale (POS) computer systems and perform basic mathematics (addition, subtraction, multiplication, division, currency).
• Complete required paperwork accurately and follow written/oral instructions.
• Execute financial tasks in strict accordance with company policy.
• Adapt to a fast-paced, rapidly changing environment and manage pressure constructively.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone and stand/move throughout the store for up to 12 hours per day.
• Physical ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift up to 30 lbs.
• Understanding of military ranks and insignia (for positions on military bases).

Schedule

Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.