Store Manager (Store 2205)

About the Role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences, and supporting the overall store environment to meet or exceed sales and profit goals.

This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

Responsibilities

• Manage and lead in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly, respond to guest questions/concerns quickly and courteously, assist guests with their video gaming needs, inform guests of special promotions, recommend additional items, and thank every guest for shopping at GameStop.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Process guest purchases and return transactions accurately using the Point-of-Sale (POS) system, including making correct change and providing receipts.
• Respond to guest comments or questions in person or on the phone, using professional phone etiquette.
• Promote GameStop’s unique guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement GameStop store initiatives.
• Set guest service expectations and train associates in job responsibilities, policies, procedures, and guidelines.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates according to guidelines, ensuring all breaks and meals are accounted for.
• Supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, and verify accurate payment for all hours worked.
• Provide timely performance feedback and recognition to associates, inputting written feedback into HR systems.
• Maintain a neat, clean, and organized store environment, including restrooms, per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock and restock merchandise, and organize products on the sales floor.
• Protect company assets through effective inventory control, loss prevention, and scam awareness.
• Lead the store team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transactions accurately in the POS system.
• Complete closeout paperwork for daily transactions and bank deposits correctly.
• Verify shipments for discrepancies and conduct merchandise counts/inventories.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety, addressing hazardous situations immediately.
• Report injuries promptly per company guidelines.
• Maintain organized store records and up-to-date manuals.
• Form professional partnerships with military personnel on assigned bases (if applicable).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Must provide proof of identity and eligibility to work legally in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Clear verbal and written communication and listening skills in English; bilingual (English/Spanish) preferred.
• Ability to work independently and lead a team to perform tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
• Operate Point-of-Sale (POS) computer systems and basic mathematics (addition, subtraction, multiplication, division, currency).
• Complete required paperwork accurately.
• Follow written, oral, or diagrammed instructions and convey instructions to others.
• Execute financial tasks in strict accordance with company policy.
• Adapt to a fast-paced, rapidly changing environment and manage pressure constructively.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 lbs. from ground level to a height of 4 feet.
• Possess or acquire a working understanding of military ranks and insignia (if applicable).

Schedule

40 hours per week, with flexibility to work extended hours, nights, weekends, some holidays, and occasional overtime.