Store Manager (Store 1798)

Responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming. Supports the overall store environment to meet or exceed sales and profit goals while supervising a retail staff that may vary based on store size, location, and expected sales volume.

Responsibilities

• Manage and lead in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly, respond to questions/concerns quickly and courteously, assist with video gaming needs, inform about promotions, recommend additional items, and thank guests.
• Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system, including handling cash and providing receipts.
• Respond to guest comments/questions in person or by phone, using professional phone etiquette.
• Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement store initiatives.
• Set guest service expectations and train associates in job responsibilities, policies, and procedures.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates according to guidelines, ensuring coverage for breaks and meals.
• Supervise staffing levels to maintain optimum guest service.
• Approve payroll, enter paid time off, and verify accurate payment for all hours worked.
• Provide timely recognition and feedback to associates, including written feedback in the HR system.
• Ensure store areas, including restrooms, are neat, clean, organized, and merchandised per company guidelines.
• Fulfill and ship Omni-Channel orders daily.
• Perform store inventory counts, stock/restock merchandise, and organize products on the sales floor.
• Protect company assets through inventory control, loss prevention, and safety practices, including scam awareness and bank deposits.
• Lead the store team in meeting sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transactions in the POS system.
• Complete closeout paperwork and bank deposit slips accurately; ensure sufficient cash and change for transactions.
• Verify shipments for discrepancies, conduct inventories, and report issues to the District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; address hazardous situations and report injuries per company guidelines.
• Maintain organized store records and up-to-date manuals.
• Form professional partnerships with military personnel on assigned bases (if applicable).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Proof of identity and eligibility to work in the United States.
• At least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required; 3+ years of retail sales, guest service, or leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Clear verbal and written communication in English; bilingual (English/Spanish) preferred.
• Ability to work independently and lead a team to complete tasks on time.
• Meet leadership performance expectations, including attendance, appearance, safety, and workplace respect.
• Operate Point-of-Sale (POS) systems and perform basic mathematics and alphabetizing.
• Complete paperwork accurately and follow written/oral instructions.
• Execute financial tasks in strict accordance with company policy.
• Adapt to a fast-paced, rapidly changing environment and manage pressure constructively.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone and stand/move throughout the store for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift up to 30 lbs.
• Working understanding of military ranks and insignia (if applicable).

Schedule

• Work 40 hours per week, with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.