Store Manager (Store 1333)

About the role

The Store Manager is responsible for overseeing all aspects of store operations, influencing guest satisfaction, and managing a retail team.

Responsibilities

• Provide and model best-in-class guest service
• Support the total shopping environment
• Process guest purchases/return transactions
• Promote GameStop’s guest benefits
• Recruit, interview, hire, assess, develop, and retain high-performing associates
• Schedule store associates
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers
• Ensure associates have completed onboarding, job training, and compliance training
• Set guest service expectations and train store associates
• Count, balance, and reconcile daily business transaction totals
• Complete required paperwork and execute financial tasks
• Work independently and as a team to perform all tasks as assigned
• Work 40 hours per week, with flexibility to work extended hours/days as necessary

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States
• Must be at least 18 years of age
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
• At least 1 year of retail management experience required
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred
• Video game knowledge preferred

Key Job Skills and Abilities

• Outgoing and welcoming personality with strong people skills
• Clear verbal and written communication and listening skills
• Work independently and as the head of a team to perform all tasks as assigned and in a timely manner
• Meet leadership performance expectations
• Operate Point-of-Sale (POS) computer system
• Possess basic mathematics and alphabetizing skills
• Complete required paperwork properly
• Carry out instructions furnished in written, oral, or diagram form and convey instructions to others
• Execute financial tasks in strict accordance with company policy
• Achieve objectives and lead in a fast-paced, rapidly changing environment
• Work 40 hours per week, with flexibility to work extended hours/days as necessary
• Constructively manage pressure and adapt to stressful situations without impact on guest interactions
• Be reliable and trustworthy; always use good judgment
• Able to work alone
• Stand and move throughout the store unassisted for up to 12 hours per day
• Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs.