Store Manager - Scottsdale Neiman Marcus, Arizona

Responsibilities

• Drive and increase sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category, new crafting clients, and reactivating former ones.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Collaborate with the Retail Events team for the organization of local events.
• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
• Improve Mystery Shop Results with action plans.
• Cultivate a strong private appointment culture.
• Ensure alignment and partnership between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
• Ensure team follows all company policies and procedures.
• Lead the team with health and safety protocol and processes.
• Maintain merchandising standards.
• Know the bestsellers and have them on display all the time.
• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings to mentor and deliver timely feedback.
• Award and promote career paths for individual staff members.
• Identify individual and team training needs.

Requirements

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible schedule: some nights, weekends, and holidays.

Qualifications

• Proactive assessment of performance and growth potential of individual staff members to build a strong team.

Skills

• Leadership
• Customer Service
• Sales Strategy
• Event Planning
• Inventory Management
• Team Building
• Merchandising Standards
• Training Needs Identification

Benefits

• Medical Insurance
• Bonus Structure
• Paid Time Off
• Holiday Pay
• 401k
• Automatic Employee Contribution