Store Manager - San Jose/East Bay

Primary Duties And Responsibilities

• Reports to the District Manager and manages day-to-day operations.
• Ensures customer satisfaction standards and financial performance goals are met through independent judgment and discretion.
• Establishes performance objectives for subordinate staff.
• Supervises, trains, and evaluates store associates.
• Reads and understands profit and loss statements, budgets, and inventory records.
• Solves customer complaints.
• Ensures compliance with governmental and Company rules, regulations, policies, and procedures.
• Hires, promotes, transfers, coaches, and disciplines staff.
• Maintains and develops community and business relationships.
• Maintains proper inventory stocking levels.
• Sets and maintains appropriate work schedules and staffing levels.
• Supervises merchandise presentation and implements promotional activities.
• Maintains and submits correct payroll records for non-exempt staff.
• Maintains associate and customer safety.
• Monitors financial performance of the store.
• Recommends future operational goals involving sales, labor, and equipment needs.

Essential Duties And Responsibilities

• Oversees the planning and organizing of work.
• Understands and utilizes P&L, RMIA, Labor, Bottom of Basket Scan (BOB), and other daily operating reports to maximize operational effectiveness.
• Oversees establishment of accurate budget projections and ensures store operates within established store budgets.
• Oversees merchandise planning and ensures properly merchandised displays are located throughout the store.
• Demonstrates and ensures personal and associate adherence to all internal standards set forth through internal audit programs.
• Controls Company assets consistent with established guidelines.
• Oversees and ensures inventory levels are maintained within acceptable levels and monitors in-stock conditions.
• Motivates associates to perform assigned functions and achieve objectives.
• Develops associates to perform effectively and productively.
• Analyzes problems effectively, determines appropriate action, and oversees prompt implementation of solutions.
• Communicates effectively, verbally and written, with all groups in the organization, customers, and vendors.
• Uses e-mail, basic Excel, payroll, DSD, manager specials/price change programs, and new software as implemented.

Required Qualifications

• At least one of the following: Associate Degree, Bachelor’s Degree, Retail Management Certificate (RMCP), or enrolled in one RMCP course.
• Prior work experience in retail operations or equivalent work experience as determined by Company management.
• Basic understanding of computer operations, marketing, finance, and human resources.