Store Manager, Retail A

About the role

This position would be responsible for all operations in a fast paced, dynamic, and rewarding environment. The ideal candidate will support Goodwill's core values of hope, dignity, service & partnership with a focus on great customer service, and the ability to effectively lead a team.

Responsibilities

• Leads the development and operation of an assigned store to achieve the store’s financial, customer, and employee metrics.
• Creates an environment that drives positive relationships with Goodwill customers and employees to successfully implement Goodwill’s mission services and enhance store’s profitability.
• Key decision maker in improving operational processes and workflows that enhance the efficiency and quality of store results in collaboration with the senior store manager.
• Hires, trains, and supervises retail employees; forecasts and schedules to optimal staffing levels.
• Responsible for skill development, cross-training, performance evaluation, and disciplinary action of Assistant Store Managers, Team Leaders and other employees.
• Ensures that the facility is branded and merchandised in a manner to attract and retain customers and donors, driving overall improvement in customer satisfaction scores.
• Promotes Goodwill in the community by coordinating and marketing of store events, such as new store openings or grand re-openings, customer appreciation days, etc.
• Complies with established Goodwill policies and procedures and collaboratively works with all cross-functional departments including finance, human resources, IT, risk management, properties & facilities, and compliance to achieve desired store results.
• Displays goal-minded leadership skills by reaching goals based on review of sales and processing numbers. Ensuring expenses are maintained within budget guidelines.
• Performs other duties as assigned.

Requirements

• Have High School Diploma or GED, preferred.
• Must have management/supervisory/team leadership skills and experience; Retail and/or light manufacturing experience is a plus.
• Must demonstrate a positive attitude and professional demeanor with management and subordinates; while serving as a positive role model representing a “can-do” spirit.
• Proven work experience exhibiting excellent customer service, productivity, and effective communication.
• Must be able to manage long periods of standing, recurring bending/crouching/reaching/stooping and the ability to lift 30 lbs; occasionally lifting up to 50 lbs.
• Must have good mathematical, verbal and grammar skills.
• Must have the ability to work a rotating schedule, including evenings, weekends, and holidays.
• Travel to other locations beyond the assigned work location is required.
• Must have valid driver’s license and insurance.
• Must have reliable transportation to and from work.

Pay

$50,000

Schedule

Full-Time, Exempt

Hours of Operation

Monday-Sunday: 9:00 AM – 9:00 PM