Store Manager - Perry Ellis

About the role

Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries, owns and licenses nationally and internationally recognized brands including Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel.

Responsibilities

• Customer Experience
• Function as a role model at all times, ensuring that customers remain the top priority; respond to all customer complaints or needs.
• Achieves excellent scores on secret shopper reports.
• Promote merchandise and demonstrate product knowledge to customers and assist with any requests.
• Revenue Generation Responsibilities
• Shares vision and plans execution store strategy in alignment with corporate and district initiatives.
• Achieve store financial objectives in sales goals, comp store increases, sales per square foot, expense control, units per transaction, payroll percent and shrinkage.
• Educate the store team on reports, analysis of business trends and inventory opportunities.
• Analyze business reports consistently and develop strategies to maximize financial performance.
• Operational Responsibilities
• Prioritize workflow through successful planning and time management.
• Maintain appropriate staffing levels based on business trends and payroll guidelines.
• Understand and comply with all company policies, procedures and operations.
• Responsible for maintaining the physical appearance and cleanliness of the store.
• Recognize problems, analyze causes, and generate alternatives and solutions.
• Maintain compliance of all company assigned training.
• Demonstrate ability to convey company expectations.
• Responsible for the protection of the Company assets (Inventory, Cash, Store fixturing and all other company property).
• Communicate all loss prevention occurrences to the District Manager, Market Manager when applicable and Loss Prevention Manager.
• Practice excellent customer service at all times in order to prevent possible theft.
• Review and audit store processes, transactions and paperwork to ensure compliance with company policies and procedures.
• Supervise, lead, and motivate staff members.
• Visual, Brand and Product Management
• Ensure execution of all pricing strategies to achieve gross margin.
• Maintain the store according to visual guidelines, understand and hold teams accountable to the company visual standards.
• Communicate store inventory opportunities to the District Manager or Market Manager when applicable.
• Ensure and participate in timely planning and execution of the store planograms.
• Ensure the store team can clearly understand the company’s brand position.
• Ensure replenishment of merchandise on the selling floor as needed.
• Instruct and participate in visual merchandising standards and directives set forth by the company.
• People Responsibilities
• Ensure all PEI customer service standards are being met and modeled.
• Adhere to Human Resources standards following general practices.
• Recruit, select, hire and develop diverse talent for the store.
• Fill open positions with qualified candidates utilizing 30 days as a goal and maintaining a talent pool.
• Assess, develop, educate, mentor and provide timely feedback and coaching on a regular and consistent basis.
• Hold the store team accountable for achieving store results.
• Manage conflict.
• Empower and involve the team in the decision-making process while guiding the process.
• Receptive to feedback and foster dialogue around solutions.
• Lead by taking calculated risks and manage through change and adversity.
• Maintain confidentiality and meet own commitments.
• Ensure that all store associates are adhering to federal, state and local labor laws.

Requirements

• Human Resources: Proven ability to network and maintain talent pool for recruitment; select and develop store management teams; develop bench strength; coach and counsel; persuasively argue a point of view without losing objectivity.
• Customer Service: Ability to function as a role model during all store visits, ensuring that customers remain top priority: ability to respond in an empathetic way when dealing with the customer.
• Organization: Ability to organize, delegate, prioritize, meet deadlines, and hold the team accountable and follow-up on all activities within the area.
• Leadership: Proven ability to challenge and motivate management and store teams in an atmosphere of mutual respect by supporting PEI core values.
• Mercandising: Knowledge of visual presentation standards. Ability to implement and interpret according to the planogram.
• Communication: Demonstration of strong verbal and written communication skills.
• Business Analysis: Ability to analyze business trends and function within payroll, shortage and controllable expenses to maximize area performance and profitability.

Benefits

• Employee discount
• Paid vacation and Personal time
• Healthcare plan: Medical/Dental
• Tuition reimbursement
• 401(k) plan & company match