Store Manager, Meatpacking District, New York

About the role

Oversee a newly opening Bang & Olufsen store in New York's Meatpacking District, opening Summer 2026. This role is end-to-end responsible for the store's commercial performance, customer experience, operations, P&L, and team management, ensuring the execution of the company strategy (Luxury, Timeless, Technology).

Responsibilities

• Be fully accountable (end-to-end) for store performance, operations, people management, and delivering sales and profit targets.
• Guide the team to create a memorable customer experience at every touchpoint and develop rapport with priority customers.
• Perform day-to-day training with the sales team, ensuring they deliver high standards alongside the Global Training Team and online trainings, building a motivated team focused on targets.
• Serve as the direct line manager of the store sales team (end-to-end), defining and following up on sales goals, weekly planning, and vacation calendar.
• Uplift clienteling capabilities, encouraging networking activity to drive brand awareness and local client engagement.
• Initiate and oversee local brand awareness efforts, events, campaigns, partnerships, and activations alongside the local Head of CoCo, Marketing Manager, and Assistant Store Manager, including building and executing an annual marketing plan for the store.
• Act as an ambassador to the brand, representing it in and outside the store during key CRM events.
• Maintain daily focus on store operations with the Global Retail Team to secure smooth ways of working and ensure the store is always spotless.
• Ensure high-quality in-store visual merchandising, following headquarter guidelines.
• Coordinate with internal and external stakeholders (Installation team, Bang & Olufsen HQ, service providers, after sale service, etc.).
• Ensure seamless execution of all financial and administrative processes (sales and cost reporting, inventories, after sales, etc.).
• Work within the store's scheduled opening hours, including activations outside normal hours and at times off-site.

Requirements

• Minimum five years' experience in a store leadership position (Store Manager or Assistant Store Manager) in luxury, lifestyle, or upscale retail, with a history of meeting performance goals.
• Gregarious, able to relate to and connect with people from all backgrounds.
• Committed to inspiring others to high standards and mentoring teams to provide great customer service.
• Experience developing less-experienced managers and sales teams.
• Highly motivated, with a drive to deliver results and cope well with setbacks.
• Understands the value of brand representation and can model the standards expected from the team.
• Strong administrative skills to structure and plan work schedules, leaving no shifts unmanned.
• Interest in high tech (hardware and software), design, and music.
• Experience with Microsoft 365 including Sales CRM.
• Fluent verbal and written communication in English.
• Ability to work within the store's scheduled opening hours, including activations outside normal hours and at times off-site.

Pay & schedule

• Compensation: $115-125K fixed annual salary + commission & benefits.
• Location: Meatpacking District, New York City.
• Start date: July 2026.
• Travel: Approx. 5%.