Store Manager In Training

Location

5717 Castle Hayne Rd, Castle Hayne, North Carolina 28429 (Region 03 – Market 01)

Shift Availability

Flexible Availability

Job Type

Store Manager

Minimum Qualifications

• High School diploma or GED preferred
• Retail sales experience preferred
• Ability to supervise and train employees on equipment, tools, and materials as described in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job descriptions
• Ability to supervise and manage the functions listed in the CSR and ASM job descriptions
• Computer proficiency (or willingness to acquire skills for report analysis, inventory control, cash control, counseling notices, etc.)
• Valid driver’s license and reliable transportation for bank and corporate management meetings
• Effective oral and written communication in English
• Willingness to perform other duties as assigned by a supervisor

Essential Duties, Responsibilities and Skills

Leadership and Management

• Recruit, hire, and train enthusiastic employees to ensure excellent customer service
• Develop, manage, and assign tasks to keep the site clean, stocked, organized, and in line with company standards
• Maintain a professional and supportive image among subordinates and supervisors
• Schedule employees within company guidelines to maximize service and site image
• Apply non‑discriminatory management practices in hiring, training, counseling, motivating, and separating employees

Site Relationships

• Develop positive, professional relationships with all suppliers
• Promote excellent service and resolve customer complaints promptly and professionally
• Promote and maintain a safe, positive public image within the neighboring community

Training and Development

• Prepare timely written performance appraisals for all employees, providing constructive feedback
• Train employees to meet company standards for customer service, site image, and marketing execution
• Train all employees on safety procedures and promote safety awareness

Communication

• Ensure all employees receive proper communication in a timely manner
• Establish regular communication meetings with site employees and the Market Manager

Organizing and Planning

• Evaluate and develop action plans to meet site objectives
• Organize and maintain all site files and manuals
• Supervise store employees to ensure accurate, timely completion of required reports
• Supervise store employees to keep merchandise stocked, attractively displayed, and correctly priced
• Ensure employment‑related posters and signs are easily accessible to all employees

Financial

• Analyze daily sales and expense information and take action to maximize sales and net profit
• Budget and forecast P&L lines; understand and manage merchandise margins
• Safeguard and account for all money received and disbursed
• Perform additional financial analysis as needed to maximize sales and net profit

Working Conditions

• Primarily indoor work, with occasional outdoor tasks such as cleaning parking lots, gas pumps, and removing garbage
• Exposure to occasional cold temperature extremes when supervising work in walk‑in coolers or freezers
• Exposure to occasional noise
• Work with minimal direction and supervision, acting as an effective manager, supervisor, and leader at all times